Senior Site Reliability Engineer

Optimize Search Group; Irving (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Support/Site Reliability Engineering Lead to oversee the stability and performance of digital platforms. This role involves leading support teams, ensuring operational excellence, and collaborating across various departments to enhance user experiences. Ideal candidates will have a strong technical background and experience in managing high-performing teams.

Qualifications

• 8+ years in application support or site reliability engineering.
• Minimum 3 years in a leadership role managing support or SRE teams.

Responsibilities

• Lead day-to-day operations for support and reliability across platforms.
• Monitor application health and performance using observability practices.
• Define and enforce best-in-class support practices.

Skills

Incident Response

Root Cause Analysis

Monitoring Tools

CI/CD

DevOps Practices

Tools

Azure DevOps

ServiceNow

Datadog

Cloudflare

Job description

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Job Title: Support / Site Reliability Engineering (SRE) Lead – Digital Platforms (Web & Mobile)

Location: Irving, TX (Hybrid Monday - Wednesday On-Site)

Duration: Contract with option to hire

Position Summary:

We’re looking for a dynamic and experienced Support / SRE Lead to oversee the stability, performance, and operational excellence of our digital platforms—spanning both web and mobile applications. This role is ideal for a hands-on leader with a deep technical foundation, a passion for reliable systems, and a track record of building high-performing support teams. You’ll collaborate across engineering, product, and operations to ensure exceptional user experiences and robust, scalable platforms.

Key Responsibilities:

• Lead day-to-day operations for support and reliability across web and mobile platforms.
• Serve as the senior escalation point for major incidents, driving rapid and effective resolution.
• Monitor application health, performance, and availability using modern observability practices.
• Partner with development, QA, and product teams to support seamless deployments and feature rollouts.
• Define and enforce best-in-class support practices, including incident response, problem management, and post-incident reviews.
• Establish, track, and improve Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Design and implement scalable monitoring, alerting, and logging frameworks.
• Develop and maintain automation scripts, CI/CD pipelines, and recovery tools to support system resilience.

Qualifications:

• 8+ years of experience in application support, technical operations, or site reliability engineering.
• Minimum 3 years in a leadership role managing support or SRE teams.
• Deep understanding of web/mobile app architectures, APIs, cloud services (AWS, Azure, or GCP), and databases.
• Strong experience with incident response, root cause analysis, and ITIL processes.
• Proficiency with monitoring and alerting tools (e.g., Datadog, Cloudflare), and log analysis.
• Hands-on experience with ticketing platforms like Azure DevOps, ServiceNow, or Freshservice.
• Solid grasp of CI/CD pipelines, DevOps practices, and automation tooling.

Nice to Have:

• Industry experience in e-commerce, fintech, healthcare, or media.
• Exposure to mobile frameworks (Flutter, React Native, Kotlin, Swift).
• Experience with CMS platforms (WordPress, Drupal, Crownpeak, AEM).
• Relevant certifications (e.g., ITIL, AWS, Azure, SRE).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Consumer Services

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