Senior Site Reliability Engineer

Shakti Solutions; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Shakti Solutions is seeking a Senior SRE for the endpoint and digital workplace domain, focusing on reliability, planning, building, and shift-left/right strategies. The role demands collaboration with global teams and a passion for improving user experience.

You will translate operational data into actionable insights, work with DEX tooling like Lakeside SysTrack, and report to CIOs and senior leaders while guiding a growing team.

Qualifications

• Experience applying SRE fundamentals to endpoint/digital workplace domain.
• Ability to correlate tickets, telemetry and performance into actionable insights.
• Excellent communication to CIOs and senior leaders.
• Willingness to collaborate with global teams.

Responsibilities

• Apply SRE practices to improve endpoint reliability.
• Analyze telemetry and tickets to drive remediation and automation.
• Collaborate with global teams across Mexico and India.
• Translate technical details into clear narratives for executives.

Skills

SRE fundamentals

Data analysis

Operational telemetry

Communication skills

Leadership

Tools

DEX tooling (Lakeside SysTrack)

Intune

Entra

Cloud-native device management

Job description

Strong SRE fundamentals applied to the endpoint / digital workplace domain: reliability

thinking, demand reduction, "plan it / build it," shift-left and shift-out.

• Hands-on expertise with DEX tooling (Lakeside SysTrack or similar tools) for data collection, analysis, remediation, and reporting.
• Practical experience with a modern Microsoft endpoint stack: Intune, Entra, cloud-native/cloud-managed device management, and modern authentication.
• Demonstrated ability to correlate operational data (tickets, telemetry, performance) into actionable insight and automation.
• Excellent communication skills, able to translate technical details into a clear narrative for CIOs and senior leaders.
• A genuine affinity for data and for building things, paired with the leadership presence to guide and expand a team.
• Comfort operating on the day shift while collaborating across global (Mexico, India) teams.

Nice to Have

• Scripting / automation and infrastructure-as-code experience.
• Exposure to large-scale fleet, printer, and mobile-device management.
• Prior experience standing up or scaling a DEX or endpoint-reliability practice across