Senior Site Performance Analyst - eCommerce Reliability

The Home Depot; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading home improvement retailer in Atlanta seeks a Sr. Analyst for Site Operations & Performance to monitor site and app performance, ensuring a seamless customer journey. This role requires collaboration with business stakeholders, leading technical issue resolutions, and developing performance insights. Ideal candidates should have a Bachelor’s degree and at least 4 years of related experience, particularly in eCommerce operations and performance analysis, along with proficiency in observability tools.

Qualifications

• 4+ years of experience in eCommerce website engineering or site operations.
• Proven experience monitoring Google Core Web Vitals and their impact on SEO.
• Strong understanding of business operations and processes.

Responsibilities

• Track and analyze business metrics related to site stability.
• Triage high-priority production issues and lead technical root cause analysis.
• Collaborate with various teams to measure business impact during incidents.

Skills

Performance Analytics

Technical Translation

Incident Leadership

Analytical Skills

Interpersonal Skills

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

Google Core Web Vitals

Blue Triangle

New Relic

Catchpoint

Dynatrace

Job description

A leading home improvement retailer in Atlanta seeks a Sr. Analyst for Site Operations & Performance to monitor site and app performance, ensuring a seamless customer journey. This role requires collaboration with business stakeholders, leading technical issue resolutions, and developing performance insights. Ideal candidates should have a Bachelor’s degree and at least 4 years of related experience, particularly in eCommerce operations and performance analysis, along with proficiency in observability tools.