Senior Siebel CRM Architect

Johnson Controls, Inc.; Dallas (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401K and comprehensive benefits

On the job/cross training

Collaborative team environment

Safety focus

Job summary

Johnson Controls, Inc. is seeking a Senior Siebel Administrator to manage Oracle Siebel CRM environments across development, testing, and production. You will install, configure, and upgrade Siebel on Windows and Linux, lead upgrades, and ensure performance through monitoring and tuning.

You will also configure gateway clustering, load balancing, and integrate SSO/LDAP/AD. The role requires scripting for automation and DR testing, with deployments on OCI and other clouds.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience administering and supporting Oracle Siebel CRM in enterprise environments.
• Hands-on experience installing and supporting Oracle Siebel on Windows and Linux platforms.
• Experience performing Siebel upgrades, migrations, and patching activities, preferably on recent Siebel versions.
• Strong knowledge of Siebel architecture including Gateway Server, Enterprise Server, Application Interface (AI), AOMs, and Tomcat environments.
• Experience configuring and supporting Siebel Gateway clustering and load-balanced environments.
• Strong experience with Siebel performance monitoring, troubleshooting, and tuning.
• Experience troubleshooting EAI component failures and analyzing system logs and diagnostic reports.
• Experience supporting SSO, LDAP, and Active Directory integrations.
• Experience automating administrative processes through scripting, Windows batch jobs, and Linux cron jobs.
• Experience designing, supporting, and testing disaster recovery solutions.
• Basic Oracle Database administration knowledge, including connectivity, monitoring, and troubleshooting.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills and the ability to work effectively with cross-functional teams.

Responsibilities

• Administer and support Oracle Siebel CRM environments across development, testing, and production environments.
• Install, configure, maintain, and upgrade Oracle Siebel applications on both Windows and Linux platforms.
• Lead and support Siebel upgrades to current releases, preferably Siebel 25.x and newer versions.
• Configure and maintain Siebel Gateway clustering, multi-mode Application Interface (AI) load balancing, and related infrastructure components.
• Monitor system performance and execute performance tuning activities across Siebel Servers, Application Object Managers (AOMs), Application Interface (AI), Gateway Servers, Tomcat servers, and supporting infrastructure.
• Troubleshoot and resolve complex application, infrastructure, and integration issues, including EAI component crashes through analysis of FDR reports, component logs, and system logs.
• Perform system administration activities including application configuration, component management, parameter configuration, and environment maintenance.
• Support and troubleshoot Single Sign-On (SSO), LDAP, and Active Directory integrations.
• Develop and maintain automation solutions for routine administrative activities using Windows batch jobs, Linux cron jobs, and scripting tools.
• Install, configure, upgrade, and support BI Publisher integrations with Oracle Siebel environments.
• Design, support, and execute Disaster Recovery (DR) setup, testing, and validation activities.
• Manage and support Siebel deployments hosted on Oracle Cloud Infrastructure (OCI) and other cloud platforms.
• Collaborate with development, infrastructure, and database teams to ensure system reliability, scalability, and continuous improvement.
• Monitor environment health, proactively identify issues, and implement corrective actions to minimize downtime.
• Create and maintain technical documentation, operational procedures, and support knowledge articles.

Skills

Siebel CRM administration

Oracle Siebel upgrades

Scripting (batch/cron)

Performance monitoring

Troubleshooting

Cross-functional collaboration

Communication

SSO/LDAP/AD integrations

Education

Bachelor's degree in CS/IT/Engineering

Tools

Windows

Linux

Tomcat

Gateway Server

AOMs

EAI components

OCI/AWS cloud platforms

BI Publisher

Job description

Johnson Controls, Inc. is seeking a Senior Siebel Administrator to manage Oracle Siebel CRM environments across development, testing, and production. You will install, configure, and upgrade Siebel on Windows and Linux, lead upgrades, and ensure performance through monitoring and tuning.

You will also configure gateway clustering, load balancing, and integrate SSO/LDAP/AD. The role requires scripting for automation and DR testing, with deployments on OCI and other clouds.