Senior Shift Supervisor

St. Vincent de Paul of Baltimore; Reisterstown (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

St. Vincent de Paul of Baltimore is seeking a dedicated supervisor to oversee program operations at the center. You will manage staff, volunteers and guests, respond to client crises, and coordinate weekend programming for adults and children.

The role emphasizes organizing schedules, intake processes and ensuring services run smoothly in a supportive environment. Responsibilities include supervising shift staff, coordinating daily activities, handling data entry in ROSIE, meal service,

Responsibilities

• Oversee program operations, staff, volunteers and guests across the center.
• Supervise shift monitors and program assistants; conduct regular meetings and training.
• Coordinate daily programming and tasks including laundry, showers, chores and token distribution.
• Manage intakes, data entry in ROSIE, and track services delivered.
• Address crisis situations with appropriate crisis intervention and report to leadership.
• Ensure meals service, donations, maintenance, and the overall welcoming environment.

Job description

Summary

Responsible for the direct oversight of program operations, staff, volunteers and guests, including immediate response to client situations with appropriate crisis intervention and conflict resolution strategies. Also responsible for the implementation of weekend programming and activities for adults and children.

Primary Duties

• Provide direction and oversight for program operations, including all aspects of the center.
• Provide direct supervision to shift monitor and program assistant staff, including conducting regular and as needed supervision meetings and training.
• Oversee the management and coordination of all daily programming including assignments for laundry, showers, chores, and token distribution.
• Ensure client preparation, and attendance for Parenting Plus, life skills, job readiness, and computer classes), and communicate attendance and/or compliance issues to the Senior Director.
• Complete shift supervisor and program assistant weekly schedules and ensure coverage for all shifts.
• Complete intakes for new guests, entering all demographic data into the R.O.S.I.E. system, and track services entered into R.O.S.I.E.
• Monitor guest’s nightly attendance, comparing roll call sheets with ‘excused absence’ log. Follow up on reasons for ‘unexcused’ absences and makes recommendations to the Case Manager and Senior Director regarding next steps for guests with unexcused absences.

Secondary Duties

• Oversee the preparation and/or coordination of the serving of meals to guests of the shelter, participating in the preparation and serving of the meal as necessary.
• Oversee proper use of donated foods, tracks and acknowledges receipt of in-kind donations.
• Oversee the scheduled maintenance of meal service area, kitchen area, and food pantry, as well as common space and dormitory areas.
• Provide guidance in the management of mental health crisis and other client ‘crisis’ situations with recommendations for immediate and follow-up action in the absence of the AD/CM, or Program Director.
• Promote an atmosphere of care, respect, and support among guests, volunteers and staff in the spirit of St. Vincent de Paul.
• Assist with and attend special events held by the Center and St. Vincent de Paul as necessary.
• Uphold the vision, mission, and values of St. Vincent de Paul.
• Meet regularly with supervisor and attends all staff meetings and other meetings as required/directed.
• Support a welcoming and positive environment for volunteers and works with them effectively.
• Other duties as assigned within the scope of the position.