Senior Services Service Coordinator

Union County, OH; Marysville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible work schedules

11 paid holidays

Sick leave accrual

Health and wellness insurance

OPERS retirement

Life insurance

Job summary

Union County, OH seeks a dedicated social services professional to perform home visits, assess client needs, and coordinate services for elders and their families. The role includes investigating Adult Protective Services cases, formulating care plans, and advocating for safe, effective support options.

Responsibilities also include documenting activities, testifying in court when required, and collaborating with community partners to ensure timely, quality services.

Qualifications

• Bachelor’s degree in a Human-Services related field or equivalent experience.
• Excellent verbal and written communication skills.
• Regular and predictable attendance.
• Provided professional customer service and acted in a positive, courteous manner.

Responsibilities

• Conducts home visits to assess client safety, cognition, coping skills, and environmental factors.
• Investigates APS cases with interviews and collateral contacts.
• Forms care plans from assessments to support elders in least restrictive settings.
• Completes referrals to law enforcement when needed and documents investigations.
• Performs mandated assessments and documents activities within required timeframes.
• Coordinates services with community partners and tracks progress in systems.
• Maintains client records and ensures quality service delivery to meet needs.
• Participates in court hearings and interdisciplinary team meetings as required.
• Educates clients about available services and advocates for their best interests.
• Maintains licensure and certifications applicable to the role.

Skills

Verbal communication

Written communication

Customer service

Attendance reliability

Education

Bachelor’s degree in human-services

Job description

Our Mission: Through compassion and dedication, we support and strengthen individuals and families in Union County.

**Are you compassionate about helping others?

**Do you want to make a positive impact on your local community?

**Does a work environment that promotes work/life balance and is supportive of professional

advancement

interest you?

WHAT WE OFFER

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual that begins on day one, totaling about three weeks per year.
• Top-tier health and wellness, dental, and vision insurance programs (large percentage paid by Union County).
• OPERS retirement benefit, with a healthy County contribution (10% paid by employee and 14% paid by Union County).
• Life insurance free of charge for employees and their families.

JOB STANDARDS

• Bachelor’s degree in a Human-Services related field;
• OR a combination of education and experience sufficient to perform the duties of the position.
• Must have good verbal and written communication skills.
• Demonstrates regular and predictable attendance.
• Consistently and continually represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

ESSENTIAL FUNCTIONS

• Conducts home visits with clients to perform assessments including personal and environmental safety, cognitive functioning, and coping skills.
• Investigates Adult Protective Services (APS) cases including conducting face-to-face interviews with all parties of the case and collaterals.
• Formulates care plans from assessments and observations maintaining the elder in the least restrictive setting.
• Completes referrals to law enforcement as necessary.
• Completes all investigation/assessment activities following Federal, State and County policies and procedures, within mandated timeframes.
• Documents all work related activities in the ODAPS and Wellsky systems within the established timeframes.
• Coordinates services with community partners.
• Contacts clients periodically to assess needs and to ensure the level of service is appropriate, and quality is adequate.
• Performs annual re-assessments.
• Advocates for clients and educates clients regarding available services.
• Completes additional reports as required such as Case Plans and Safety Assessments; completes County senior services enrollment forms (e.g. receipt of privacy practices, release of information, financial eligibility, etc.).
• Attends and testifies in court hearings.
• Participates in interdisciplinary team meetings and advocates for least restrictive and safe options for elders.
• Completes community outreach activities to educate the public on Senior Sales Tax Levy services and participates on community boards that impact elder services.
• Maintains required licensures and certification, if any.