Public Assistance Case Manager

Union County, OH; Marysville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Sick leave accrual

Health and wellness insurance

OPERS retirement benefit

Life insurance for employee and family

Job summary

Union County, OH seeks a dedicated individual to support public assistance programs, interview applicants for eligibility, and assist in workforce development activities. The role involves greeting clients, processing cases, and coordinating with employers for opportunities.

The position emphasizes accuracy, professional communication, and consistent attendance to serve the community effectively.

Qualifications

• Must have good verbal and written communication skills.
• Demonstrates regular and predictable attendance.
• Consistently and continually represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

Responsibilities

• Ability to interpret and apply policy.
• Interviews public assistance applicants concerning their eligibility for agency programs and services to determine initial and ongoing eligibility.
• Greets guests and serves as agency representation to receive direct incoming phone calls and lobby visitors.
• Processes and investigates public assistance overpayments and/or under-issuances.
• Attends hearings and meetings regarding public assistance case issues and/or employment issues.
• Conducts initial interviews and/or assessments of clients for workforce development programs and seeks to resolve barriers to employment.
• Contacts employers to solicit employment opportunities.
• Determines eligibility for emergency assistance and self-sufficiency assistance programs.
• Contacts other public and private sector agencies or businesses to establish potential work experience sites and maintain relationships.

Skills

Verbal communication

Written communication

Customer service

Interview techniques

Policy interpretation

Attendance

Education

Associate degree or higher in human services or related field

High school diploma with relevant experience

Experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques and computer technology

Tools

Computer literacy

Job description

Our Mission: Through compassion and dedication, we support and strengthen individuals and families in Union County.

**Are you compassionate about helping others?

**Do you want to make a positive impact on your local community?

**Does a work environment that promotes work/life balance and is supportive of professional advancement interest you?

WHAT WE OFFER

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual that begins on day one, totaling about three weeks per year.
• Top-tier health and wellness, dental, and vision insurance programs (large percentage paid by Union County).
• OPERS retirement benefit, with a healthy County contribution (10% paid by employee and 14% paid by Union County).
• Life insurance free of charge for employees and their families.

JOB STANDARDS

• Preferred associate degree or above in human services, behavioral or social science, education or related field;
• OR education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques and computer technology;
• OR high school diploma (or equivalent) plus work experience which meets the minimum essential functions of the position.
• Must have good verbal and written communication skills.
• Demonstrates regular and predictable attendance.
• Consistently and continually represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

ESSENTIAL FUNCTIONS

• Ability to interpret and apply policy.
• Interviews public assistance applicants concerning their eligibility for agency programs and services (e.g. food assistance, cash assistance, Medicaid, and/or child care assistance) to determine their initial and/or ongoing eligibility.
• Greets guests and serves as agency representation to receive direct incoming phone calls and lobby visitors.
• Processes and investigates public assistance overpayments and/or under-issuances.
• Attends hearings and meetings regarding public assistance case issues and/or employment issues.
• Conducts initial interviews and/or assessments of clients for a variety of workforce development programs and seeks to resolve barriers to employment.
• Contacts employers to solicit employment opportunities.
• Determines eligibility for emergency assistance and self-sufficiency assistance programs (e.g. Prevention, Retention and Contingency services (PRC)), which includes interviewing applicants, collecting necessary verifications, documenting client needs, discussing alternatives, assisting in the location of goods and services, making contact with service providers, and initiating referrals.
• Contacts other public and private sector agencies or businesses to establish potential work experience (WEP) sites for educational and/or training program participants and to establish and maintain working relationships for the provision of employment and workforce development activities.
• Tracks clients enrolled in education and/or training programs and assists ongoing clients in job search/retention activities.
• Maintains required licensures, certification, and continuing education requirements, if any.