Senior Services Program Worker - Extra-Help Senior Services Program Worker

Merced County; Merced (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated individual to support senior citizens through community outreach and volunteer management. This role involves developing educational materials, conducting workshops, and ensuring compliance with regulations. The ideal candidate will have strong communication skills, experience in community engagement, and a passion for helping others. Join a team that values service and makes a difference in the lives of seniors in the community. If you are ready to take on a rewarding challenge, this opportunity is for you!

Qualifications

• Two years of experience working with volunteers or community groups.
• Completion of 30 college units in related fields may substitute for experience.

Responsibilities

• Develops public information materials and conducts outreach activities.
• Investigates complaints and ensures compliance with regulations.

Skills

Volunteer Management

Community Outreach

Data Analysis

Conflict Resolution

Public Speaking

Education

High School Graduation

30 College Semester Units in Social Welfare

Tools

Personal Computer

Office Equipment

Job description

Job Recruitment Notice

This recruitment is being established to obtain a current eligible list for both full-time and Extra-Help vacancies. Extra-Help positions are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $18.40 per hour.

Duties may include, but are not limited to, the following:

1. Develops public information and education materials.
2. Compiles reports requiring data collection and the use of basic statistics.
3. Assists or conducts public information workshops, seminars, outreach, and education activities.
4. Schedules and performs program counseling and advocacy, working closely with senior legal services and other senior programs to ensure service delivery.
5. Investigates complaints and provides resolutions for senior citizens in skilled nursing and residential facilities in Merced County.
6. Conducts facility visits to ensure compliance with regulations and patient/resident rights.
7. Counsels clients and performs follow-up to resolve cases.
8. Maintains client files, detects irregularities, advises clients on rights, and evaluates files for fraud, abuse, and misrepresentation.
9. Develops and utilizes computerized recordkeeping systems, prepares case correspondence, and attends training sessions.
10. Recruits and trains volunteers, evaluates their performance, and ensures adherence to standards.
11. Maintains confidential files regarding client information and complaints.
12. Reviews work priorities and ensures outreach services are provided countywide.
13. Schedules home or facility visits, refers clients to proper agencies, and contributes to program planning and reporting.
14. Assists in special projects or programs and identifies problems for corrective action.

Experience: Two or more years working directly with volunteers, seniors, or community groups. Completion of 30 college semester units in social welfare, social/human services, gerontology, sociology, or related fields may substitute for one year of experience.

Education: Equivalent to high school graduation.

Licenses/Certifications: Registration with the State as a HICAP Counselor within six months of hire for those performing HICAP functions; Certification with the State Office of the Long-Term Care Ombudsman within six months of hire or promotion for those performing Ombudsman functions; Valid California driver's license required.

SOME POSITIONS IN THIS CLASSIFICATION WILL BE SUBJECT TO CRIMINAL HISTORY BACKGROUND CHECKS PURSUANT TO THE HUMAN RESOURCES RULES AND REGULATIONS, SECTION 2, B

Essential Functions

• Operate a personal computer and office equipment, including repetitive hand and arm motions.
• Use hand-eye coordination frequently.
• Sit for extended periods regularly.
• Operate a motor vehicle frequently.
• Communicate effectively in person and over the phone.
• Interview others to obtain and exchange information.
• Resolve conflicts and respond to complaints under stress.
• Analyze data, interpret regulations, and develop responses.
• Perform duties under stressful conditions.
• Respond appropriately to various situations.
• Maintain confidentiality according to legal standards and regulations.
• Make presentations before groups.
• Train volunteers.
• Establish and maintain cooperative relationships.
• Perform procedures and duties timely and accurately.
• Occasionally lift and carry up to 40 pounds.
• Maintain regular attendance.

Knowledge of:

• Government programs related to senior citizens.
• Laws, regulations, and terminology governing senior services.
• Methods of problem resolution, investigation, mediation, and negotiation.
• Volunteer training and recruitment principles.
• Personal computers and word processing.
• Basic statistics and community outreach techniques.
• English language skills.
• Public relations techniques.
• Department of Aging rules and regulations.
• Gerontology, Long-Term Care, Social Services, and Aging programs.
• Health care insurance programs.

Ability to:

• Gather and analyze data and statistics.
• Make presentations and promote programs.
• Communicate effectively orally and in writing.
• Establish effective working relationships.
• Develop and deliver training materials.
• Conduct volunteer training sessions.