Senior Services Manager

City of San Luis; San Luis (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

City of San Luis is seeking a Senior Services Manager to lead the Senior Center’s programs and operations. You will supervise staff and volunteers, manage budgets, coordinate transportation and nutrition services, and partner with community organizations to enhance health and quality of life for seniors.

The role requires a bachelor’s degree in a related field and several years of progressively responsible senior services experience, including supervision.

Qualifications

• Bachelor’s degree as specified above.
• Five years of progressively responsible experience in senior services or related field, with at least two years in supervision/management.
• Experience coordinating transportation, nutrition programs, and community outreach.

Responsibilities

• Manage daily administrative, operational, and program activities of the Senior Center.
• Develop, implement, evaluate, and update departmental policies, procedures, programs and services.
• Represent the Senior Center and coordinate programs with City departments, agencies, and partner organizations.
• Respond to inquiries and complaints; interpret policies and resolve issues.
• Advise the Director on operations and program needs; implement directives.
• Oversee case management and access to social service programs.
• Coordinate transportation to medical appointments and essential services.
• Oversee nutrition/meal programs ensuring compliance with health standards.
• Coordinate food assistance with community partners.
• Oversee procurement and inventory; ensure purchasing compliance.
• Ensure health, safety, sanitation, and regulatory compliance for Senior Center operations.
• Plan and oversee educational, recreational, wellness, and outreach programs.
• Manage Senior Center events and community celebrations.
• Prepare and maintain records and reports; administer annual budget and monitor expenditures.
• Supervise staff and volunteers; ensure effective service delivery.

Skills

Planning

Supervision

Budgeting

Transportation coordination

Communication

Program evaluation

Staff training

Analytical thinking

Record keeping

Office software

Education

Bachelor’s degree in Public Administration, Human Services, Health Services Administration, or related field

Five (5) years of progressively responsible experience in senior services, social services, or related field (including 2+ years in supervisory/management)

Arizona Driver’s License; First Aid/CPR/AED; ServSafe Food Protection Manager Certification; Background check clearance

Job description

YOUR FUTURE BEGINS HERE!

Join one of the fastest-growing cities in Arizona and the youngest in Yuma County!

Under limited supervision of the Director of Parks and Recreation, the Senior Services Manager plans, organizes, directs, and evaluates the City of San Luis Senior Center programs, services, and daily operations. Responsibilities include supervising staff and volunteers, managing budgets, coordinating transportation, educational programs, outreach activities, and special events, and collaborating with community organizations and service providers. The incumbent ensures compliance with applicable policies, regulations, and safety standards while identifying opportunities to enhance services that promote the health, independence, and quality of life of senior citizens

As a Senior Services Manager, you will:

• Manage and oversee the daily administrative, operational and program activities of the Senior Center.
• Develop, implement and evaluate departmental policies, procedures, programs and services; recommend operational improvements as necessary
• Represent the Senior Center and coordinate programs, activities, and service with City departments, governmental agencies, community organizations, and service providers.
• Respond to public and internal inquiries and complaints; interprets policies, addresses concerns, and resolve operational issues.
• Advise the Director on departmental operations, program needs, and emerging issues; implement administrative directives.

• Oversee case management assistance services, including assisting senior citizens with applications, enrollment, and access to available social service programs.

• Manage and oversee the coordination of transportation services to facilitate senior citizens' access to medical appointments, social services, and other essential resources.
• Oversee the administration and delivery of nutrition and meal programs, ensuring compliance with established schedules, nutritional requirements, and applicable health and safety standards.
• Coordinate food assistance and distribution programs in collaboration with community organizations and service providers.
• Oversee the procurement of supplies, materials and equipment; ensure appropriate inventory management and compliance with purchasing procedures.
• Ensure compliance with applicable health, safety, sanitation, and regulatory requirements governing Senior Center operations and services.
• Plan, develop, and oversee educational, recreational, wellness, and community outreach programs designed to promote senior engagement and well-being.
• Manage the planning, coordination, and implementation of Senior Center special activities, community events, and celebrations.
• Prepare and maintain operational records, statistical data, and periodic reports related to Senior Center programs and services.
• Develop and administer the annual Senior Center budget; monitor expenditure and ensure compliance with approved allocations and applicable financial policies.
• Supervise, train, assign, and evaluate subordinate staff and volunteers; ensure effective personnel utilization and service delivery.
• Perform other related duties as required.

Will possess knowledge of:

• Principles and practices of effective management, administration, leadership and supervision.
• Principles, practices and current trends in senior services programming and administration.
• Social, physical, emotional and health-related needs of senior citizens.
• Applicable Federal, State, and City laws, regulations, policies, and procedures governing senior services and facility operations.

• Health, safety, sanitation, and regulatory standards applicable to senior services programs and facilities.
• Community agencies, social service programs, organizations, and resources available to senior citizens.
• Principles and practices of budget preparation, administration, and expenditure monitoring.
• Program planning, development, implementation, and evaluation.
• Community outreach, public relations, and collaborative partnerships.

Will possess skills in:

• Planning, organizing, managing, and evaluating senior services programs, activities, and facility operations.
• Supervising, training, scheduling, and evaluating personnel and volunteers.
• Preparing and administering budgets, monitoring expenditures, and maintaining departmental resources.
• Coordinating senior services, including transportation, nutrition programs, community outreach, and social service referrals.
• Communicating effectively, both orally and in writing, with diverse individuals or groups.
• Analyzing operational issues, resolving concerns, and implementing improvements to programs and service delivery.
• Planning and coordinating recreational, educational, social, and wellness activities within established budgets and program requirements.
• Preparing and maintaining accurate records, reports, correspondence, and administrative documents.
• Utilizing computers, office software, and administrative systems to support program management and daily operations.

Will possess ability to:

• Establish and maintain effective working relationships with employees, senior citizens, governmental agencies, community organizations, and the public.
• Interact effectively and compassionately with senior citizens, individuals with disabilities, and persons with diverse needs.
• Plan, organize, direct, and evaluate senior services programs, activities, and facility operations.
• Develop and coordinate safe, accessible, and engaging programs and activities within established budgets.
• Prepare, administer, and monitor departmental budgets and resources.
• Interpret, apply, and enforce applicable laws, regulations, policies, and procedures.
• Effectively manage, supervise, motivate, and evaluate subordinate staff and volunteers.
• Exercise independent judgment, establish priorities, and resolve administrative and operational issues.
• Assess community needs and recommend improvements to enhance program effectiveness and service delivery.

Education, Training and Experience:

• A Bachelor’s degree in Public Administration, Human Services, Health Services Administration, or a closely related field, AND
• Five (5) years of progressively responsible experience in senior services, social services, community programs, or a related field, including at least two (2) years in a supervisory or management capacity involving program administration, personnel supervision, budget administration, or facility operations.

Licenses and Certifications:
All required licenses and certifications must be valid at the time of appointment and maintained throughout employment.

• Arizona Driver’s License
• Level 1 Fingerprint Clearance Card
• First Aid/CPR/AED Certification
• Food Protection Manager Certification – ServSafe

Special Requirement:

• Residency in the United States and within 25 miles of the City of San Luis
• Fluency in both Spanish and English
• Ability to pass an extensive background check.

Desired/Preferred:

• San Luis residency

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands to operate office equipment, and reach with hands and arms. The employee may occasionally be required to lift or move objects weighing up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus. The employee must be capable of safely operating City vehicles when required for job-related purposes.

Mental Demands
While performing the duties of this position, the employee is required to communicate effectively, interpret policies and procedures, analyze information, exercise independent judgment, and resolve administrative and operational issues. The position requires managing multiple priorities, performing detailed work, making sound decisions, and interacting professionally with employees, senior citizens, community partners, and the public, including individuals expressing concerns or dissatisfaction.

Work Environment:
Work is primarily performed in an office and Senior Center environment with generally moderate noise levels. The employee may occasionally work outdoors or at off-site locations while coordinating programs, activities, and special events. The position may require a flexible work schedule, including occasional evenings, weekends, and holidays to accommodate operational needs and scheduled activities.

The City of San Luis is committed to Professional Growth and Career Development -

Current employees may be given preferred consideration if they meet the position's minimum requirements.

OPEN UNTIL FILLED

Applications will be reviewed 10 days after the posting date, and interviews will be conducted if a pool of qualified applicants is determined.Interested incumbents are encouraged to apply promptly.

Candidates with the most relevant backgrounds will be invited to participate in the interview/assessment process.

APPLICATION PROCESS:

To be considered, online applications MUST include all required documents listed under the Minimum Requirementssection of the Job Posting. All documents should be uploaded as attachments.

Please note:

• The online application must be completed in full.
• Resumes will not be accepted in lieu of a completed application.
• Incomplete applications will not be considered.