Senior Services Engagement Lead

Amtech Software; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Amtech is seeking a Services Engagement Lead to own the successful delivery of services engagements originated by Sales, review statements of work before handoff, coordinate resources, and monitor performance to improve delivery processes.

This role requires a minimum of five years in a Professional Services environment, with experience representing Services during the sales cycle, and a track record in defining service-related agreements.

Qualifications

• 5+ years of experience in a Professional Services organization.
• Experience representing Professional Services during the sales cycle.
• Experience defining service-related statements of work or equivalent customer agreements.
• Travel flexibility; regular travel not expected but ability to travel when needed.
• Familiarity with Amtech software modules preferred.

Responsibilities

• Partner with Sales to represent Customer Operations during the sales cycle.
• Meet with customers and internal teams to gather requirements.
• Develop, maintain, and improve tools, templates, and processes for Sales and Services scoping.
• Develop creative, customer-specific approaches to complex scoping challenges.
• Collaborate to maintain GPT and AI system prompts and workflows.
• Support broader organizational and process-improvement initiatives.

Skills

Professional Services

Sales cycle experience

SOW Development

Packaging Industry

People Leadership

Negotiation

Cross-functional Collaboration

Time Management

Communication & Presentation

Self-motivation

Tools

Microsoft Office

Salesforce

Certinia

Job description

Amtech is seeking a Services Engagement Lead to own the successful delivery of services engagements originated by Sales, review statements of work before handoff, coordinate resources, and monitor performance to improve delivery processes.

This role requires a minimum of five years in a Professional Services environment, with experience representing Services during the sales cycle, and a track record in defining service-related agreements.