Senior Services Engagement Director, Professional Services

Genesys; Indiana (PA); Remote; USD 122,000 - 227,000; Full time

Job summary

Join a forward-thinking company as a Senior Services Engagement Director, where you'll drive revenue and enhance customer experiences. In this pivotal role, you'll develop strategic business plans, engage with key stakeholders, and ensure the successful delivery of tailored solutions. With a focus on collaboration and innovation, you will play a crucial role in shaping the future of customer engagement. If you are passionate about technology and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Insurance

Flexible Work Arrangements

Career Development

Paid Time Off

401(k) Matching

Adoption Assistance

Fertility Treatments

Qualifications

• 5-7+ years of sales experience in cloud or SaaS-based software.
• Experience in CCaaS or CX industry preferred.

Responsibilities

• Develop strategic business plans to generate revenue.
• Build long-term relationships with key stakeholders.
• Ensure customer satisfaction and retention.

Skills

Sales Success in SaaS

Account Planning

Negotiation Skills

Customer Management Ecosystem

Cloud Transition Management

Stakeholder Communication

Job description

Senior Services Engagement Director, Professional Services

Join to apply for the Senior Services Engagement Director, Professional Services role at Genesys.

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people globally who embrace empathy and cultivate collaboration. Our employees enjoy benefits similar to larger tech companies but also have the independence to make a significant impact and take ownership of their work. Join us and help shape the future of customer experience.

Role Summary

The Services Engagement Director in Professional Services is responsible for driving revenue within assigned accounts while building relationships with internal and external stakeholders. This highly visible individual contributor role requires understanding customer needs, challenges, and business outcomes, and providing tailored Genesys solutions. You will collaborate with internal teams throughout the customer buying cycle to ensure optimal solution delivery aligning with customer goals.

Location

Remote within East-coast US.

Key Responsibilities

1. Develop strategic business plans to cultivate opportunities and generate revenue within designated regions or accounts.
2. Create persuasive content to engage customers effectively.
3. Understand and articulate the value proposition of Genesys solutions based on customer challenges and desired outcomes.
4. Achieve and surpass quarterly and annual financial targets.
5. Coordinate with other functions during the customer buying cycle, from initial contact through retention and growth phases.
6. Maintain current knowledge of market conditions and customer strategies to negotiate and close deals.
7. Ensure complete customer satisfaction and retention.
8. Build and sustain long-term relationships with key stakeholders and executive sponsors.
9. Oversee timely and successful delivery of solutions according to customer needs.
10. Keep customers informed about the latest Genesys offerings.

Required Experience

• Proven sales success within SaaS organizations, preferably on the capability offerings side (customer management ecosystem vs. pre-sales).
• Experience managing on-premises to cloud transitions to increase revenue and market share.
• Background in CCaaS or CX industry.
• 5-7+ years of sales experience in cloud or SaaS-based software within a customer-centric organization.
• Understanding of or experience with Professional Services is preferred.
• Strong account planning, management, and negotiation skills.
• Ability to communicate effectively with executives and stakeholders at various levels.
• Proven capability to grow pipelines within existing accounts and acquire new clients.
• Experience leading complex sales cycles with a track record of revenue attainment.
• Willingness to travel up to 50%.

Compensation & Benefits

Salary range: $122,100 - $226,900, with potential for commission or bonuses. Benefits include health insurance, telehealth, flexible work arrangements, career development, paid time off, 401(k) matching, adoption assistance, and fertility treatments. More info: https://mygenesysbenefits.com

About Genesys

Genesys supports over 8,000 organizations worldwide in enhancing customer and employee experiences. Our cloud-based platform, Genesys Cloud, delivers personalized, empathetic experiences at scale, helping organizations differentiate and improve operational efficiency. Learn more at www.genesys.com.

Additional Information

If you need a reasonable accommodation during the application process, contact [e-mail] with your details. We are committed to diversity and equal opportunity employment.

Job Details

• Senior Level: Director
• Type: Full-time
• Functions: Consulting, IT, Sales
• Industries: IT Services, Consulting, Software Development