Director of Professional Services

Tyler Technologies; Town of Texas, College Station (WI, TX); Remote; USD 117,000 - 155,000; Full time

Job summary

Join a forward-thinking company as the Director of Professional Services, where you will lead a dynamic team in transforming public safety technology. This role offers unprecedented autonomy to design scalable processes and drive innovation in a high-growth division. With a mission to reshape how law enforcement technology serves communities, you will create infrastructure that connects technology directly to community impact. If you thrive on turning complex challenges into actionable solutions and want to make a tangible difference, this opportunity is perfect for you.

Qualifications

• 10+ years in professional services leadership with a focus on scaling organizations.
• Strong understanding of service metrics and P&L management.

Responsibilities

• Manage $3M services P&L and optimize operational processes.
• Lead a team of 30 professionals and drive performance.

Skills

Leadership in Professional Services

P&L Management

Operational Process Design

Strategic Framework Development

Public Safety Technology Knowledge

Education

Bachelor's Degree in Business

Bachelor's Degree in Technology

Advanced Degree

Job description

Director of Professional Services

Apply Online

Tyler Technologies is seeking a transformative leader to drive our Enforcement Mobile division's next growth phase. As our Director of Professional Services, you'll be the strategic architect behind our mission to revolutionize public safety technology.
Our Enforcement Mobile division is poised for explosive growth, targeting expansion from $3M to $10M by 2030. We need a visionary leader who can design scalable processes, optimize performance, and lead a dynamic team serving law enforcement.

Why This Role Is Different:

• Not just a job, but a mission to reshape how law enforcement technology serves communities
• Accelerate a high-growth division from $3M to $10M by 2030
• Unprecedented autonomy to design breakthrough operational strategies
• Work with cutting-edge technology that directly impacts public safety

What You'll Accomplish:

• Lead a dynamic team driving innovation in law enforcement technology
• Create scalable processes that will become industry benchmarks
• Transform tactical operations into strategic powerhouses
• Build infrastructure that connects technology directly to community impact

We Want Someone Who:

• Thrives on turning complex challenges into scalable solutions
• Has an entrepreneurial spirit and strategic vision
• Wants to make a tangible difference in public safety technology
• Sees beyond metrics to the human impact of technology

Location

College Station, Texas | Troy, Michigan

Responsibilities

• Manage and optimize $3M services P&L for Enforcement Mobile
• Develop and implement repeatable, scalable operational processes
• Establish comprehensive performance metrics tracking utilization and contract rates
• Lead a team of 30 professional services professionals
• Serve diverse market segments from small police departments to statewide agencies
• Create infrastructure connecting operational activities to strategic business objectives
• Drive team performance and professional development
• Support business expansion across public safety technology sectors

Qualifications
Required:

• 10+ years professional services leadership experience
• Proven track record scaling service organizations
• Experience managing P&L for technology services
• Strong understanding of service organization metrics
• Demonstrated ability to transform tactical operations to strategic frameworks
• Bachelor's degree in Business, Technology, or related field

Preferred:

• Public safety or law enforcement technology background
• Experience in high-growth technology environments
• Advanced degree
• Familiarity with professional services transformation

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $117,345 - $154,401 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-6878





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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.