Senior Services Consultant II

Axway; Scottsdale (AZ); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Axway, Inc. in Scottsdale, AZ, is seeking a Senior Services Consultant II to ensure quality deliveries for Axway Cloud and partner environments. You will handle incidents, changes, upgrades, and disaster recovery, while aligning with ITIL practices and client requirements.

Requires a bachelor’s degree in CS/SE/CIS or equivalent with 3 years of related experience. Partial remote work is allowed; you must live within reasonable commuting distance of Scottsdale.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Information Systems or related field; or 3 years of related academic study plus 2 years of experience.
• 3 years of related experience in enterprise B2B integrations, data exchange, and middleware operations.
• Experience with EDI X12, EDIFACT and XML transformations including schema validation and mapping logic.
• Proficient in Oracle or MySQL database operations, performance tuning, and user management.

Responsibilities

• Deliver quality services for Axway Cloud customers and on-prem environments, meeting KPIs and SLAs.
• Lead incident management, root cause analysis, and ITIL-aligned remediation and reporting.
• Perform production support, application updates/upgrades, and DR exercises with resiliency evidence.
• Design, implement configuration/workflows, and develop dashboards/reports for monitoring.

Skills

Enterprise B2B integration

EDI X12

EDIFACT

XML transformations

Oracle/MySQL

Monitoring & observability

Disaster Recovery planning

Linux/Unix administration

Windows Server administration

Python scripting

Shell scripting

Education

Bachelor's degree in CS/SE/CIS or related

3 years of related experience in lieu of degree

Tools

NewRelic

Splunk

Sentinel

Job description

Overview

Axway, Inc. seeks Senior Services Consultant II in Scottsdale, AZ

Job Description: Responsible for quality deliveries within Computer and Network services to Axway’s enterprise Cloud customers, partners and Customer-Managed services. This includes day-to-day operations of the Axway Solution implemented at Customer site or hosted on Axway SaaS environments; ensure that the regular operational activities are delivered consistently with exceptional service and quality, which meet the defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders; handle Major Incident and follow up with Root Cause analysis details; analyze preventive and reactive solution as appropriate; technical activities such as handling Production incidents, implementing changes, Customer and Partner Certificate management, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities; execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers; plan performance and stress testing in specific cases; manage client expectation and collect new requirement and provide solutioning through Axway B2Bi (Controlled Substance Ordering System) and Sentinel products and ensure the end-to-end handing of any requests or incidents following ITIL guidelines.

Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale, AZ.

Job Requirements: Requires a Bachelor’s degree in Computer Science, Software Engineering, Computer Information Systems or related. In lieu of a Bachelor’s degree, the employer will accept 3 years of academic studies towards Bachelor’s degree and 2 years of related experience.

In addition, position also requires 3 years of related experience which must include some experience in each of the following skills: Enterprise B2B integration platforms that support secure electronic data exchange, controlled substance ordering, partner onboarding, message transformation, and end to end transaction monitoring across healthcare and supply chain networks; EDI X12, EDIFACT, and XML transformations, including schema validation, mapping logic, and partner specific format compliance; Database operational activities with Oracle and MySQL including monitoring, performance tuning and user management; NewRelic, Splunk, and Sentinel for comprehensive end to end monitoring and observability and developing custom dashboards and reports; Define, design, and execute Disaster Recovery exercises, business continuity, and SOX compliant resiliency solutions in enterprise middleware environment; and Linux or Unix (RHEL, Ubuntu, & AIX) and Windows Server administration and operation in production and disaster recovery clusters, with automation using Shell and Python.

EOE.