Senior ServiceNow Tech Lead: CSM & Order Management

ETG Global Services; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

ETG Digital is seeking a Senior ServiceNow Developer / Technical Lead in the United States to advance ServiceNow applications, build robust integrations, and drive platform optimization. You will own technical design, lead developers, and deliver scalable solutions across CSM and Order Management.

You will work hands-on with JavaScript, Glide APIs, Flow Designer, and IntegrationHub, ensuring best practices and successful deployments for complex enterprise workflows.

Qualifications

• Strong hands-on experience in ServiceNow development, configuration, and customization.
• Proven implementation experience in CSM and Order Management (OMT).
• Excellent proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
• Experience with REST/SOAP APIs and IntegrationHub for integrations.

Responsibilities

• Develop, configure, customize, and enhance ServiceNow applications per requirements.
• Implement and maintain CSM and OMT solutions including case management and workflows.
• Lead technical discussions, code reviews, and mentor developers.
• Build integrations with REST/SOAP APIs and external systems.
• Develop dashboards, reports, and Performance Analytics to support decisions.
• Ensure deployments, release management, and platform optimization.

Skills

ServiceNow development

JavaScript

Glide APIs

Business Rules

Script Includes

REST APIs

SOAP services

Flow Designer

SSO / LDAP

IntegrationHub

Tools

IntegrationHub

REST APIs

SOAP Web Services

UI Policy/UI Actions

Web Technologies (HTML/CSS/JavaScript)

Job description

ETG Digital is seeking a Senior ServiceNow Developer / Technical Lead in the United States to advance ServiceNow applications, build robust integrations, and drive platform optimization. You will own technical design, lead developers, and deliver scalable solutions across CSM and Order Management.

You will work hands-on with JavaScript, Glide APIs, Flow Designer, and IntegrationHub, ensuring best practices and successful deployments for complex enterprise workflows.