Senior ServiceNow Project Manager

Wipro Technologies; Los Angeles (CA); On-site; USD 100,000 - 220,000; Full time

Job summary

Wipro Limited in California is seeking a Senior ServiceNow Project Manager to lead delivery across complex ServiceNow initiatives for multiple LOBs. You will manage programs, gather requirements, translate them into Epics, Features, and User Stories, and coordinate with cross-functional teams.

The role requires 10+ years of ServiceNow experience, strong governance and RFP involvement, and proven ability to drive cost optimization and schedule adherence while reporting to senior leadership.

Qualifications

• Mandatory ServiceNow experience with 10+ years.
• Experience in managing complex ServiceNow programs and projects.

Responsibilities

• Lead delivery across ServiceNow programs, enhancements, releases, and operations.
• Gather business requirements and translate them into ServiceNow initiatives, roadmaps, Epics, Features, and User Stories.
• Coordinate with Process Owners, Product Owners, Architects, SMEs, Developers, and Operations teams.
• Manage project plans, resources, budgets, risks, issues, dependencies, and delivery timelines.
• Drive ServiceNow governance, standardization, automation, platform optimization, and adoption.

Skills

ServiceNow

Project management

Agile/Scrum

Stakeholder management

Pursuit management

Job description

Job Title: Senior ServiceNow Project Manager

City: California

State/Province: California

Posting Start Date: 9/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to establish and lead a robust delivery framework across complex technology and application landscapes, while ensuring optimal resource utilisation, effective risk management, and the proactive identification of value-creation and mining opportunities.

Areas of Responsibility

• Project Planning-Define delivery frameworks across complex software applications tools for multiple LOBs. Lead integrated planning, resource allocation, and governance setup while identifying risks and ensuring alignment with strategic business outcomes.
• Scope, Schedule, and Configuration Management-"Review project deliverables and improve execution by defining new tools and processes, ensuring efficiency through continuous improvement and leveraging AI to enhance operational excellence."
• Prepare governance reports across multiple LOBs by consolidating MIS and dashboards for leadership reviews.
• Implement cross-LOB governance frameworks to minimize process exceptions and revenue leakage.
• Resource/Team Management-"Oversee resource allocation plan, attrition rate and define resource optimization strategies for onshore and offshore teams across multiple LOBs.
• Define performance evaluation criteria and establish career development plans for onshore and offshore teams.
• Quality & Risk Management-Develop risk management strategies to identify, assess, and mitigate project risks and lead continuous improvement efforts to enhance project outcomes.
• Engagement Economics-"Monitor project estimates vs actuals and manage resource allocation for a LOB.
• Responsible for financial accountability for top-line and bottom-line growth across multiple LOBs.
• Oversee revenue realization and margin improvement initiatives at program level.
• Pursuit Management -Participate in RFPs, Identification of mining opportunities in the existing accounts and Go-to-Market materials for multi-LOB solutions.
• Participate in client discussions to finalize commercial estimates and strategic pursuits.
• Stakeholder Management-"Engage senior stakeholders and executive leadership for strategic alignment across multiple LOBs.
• Facilitate governance meetings and Quarterly Business Reviews (QBRs) to mine new opportunities and ensure cross-LOB collaboration.
• Innovation-Undertake innovation by researching, evaluating, and implementing emerging technologies to enhance project delivery and organizational efficiency.

• Manage ServiceNow programs, projects, enhancements, releases, and operations.
• Act as the primary point of contact for business, technology teams, vendors, and leadership.
• Gather business requirements and translate them into ServiceNow initiatives, roadmap items, Epics, Features, and User Stories.
• Coordinate with Process Owners, Product Owners, Architects, SMEs, Developers, and Operations teams.
• Manage project plans, resources, budgets, risks, issues, dependencies, and delivery timelines.
• Drive ServiceNow governance, standardization, automation, platform optimization, and adoption.
• Promote OOTB ServiceNow capabilities and minimize unnecessary customization.
• Provide functional understanding across ITSM, CMDB/CSDM, ITAM, SPM, GRC/IRM, and Security Operations/VR.
• Lead Agile/Scrum or hybrid delivery and provide regular updates to senior leadership.

• Manage ServiceNow programs, projects, enhancements, releases, and operations.
• Act as the primary point of contact for business, technology teams, vendors, and leadership.
• Gather business requirements and translate them into ServiceNow initiatives, roadmap items, Epics, Features, and User Stories.
• Coordinate with Process Owners, Product Owners, Architects, SMEs, Developers, and Operations teams.
• Manage project plans, resources, budgets, risks, issues, dependencies, and delivery timelines.
• Drive ServiceNow governance, standardization, automation, platform optimization, and adoption.Promote OOTB ServiceNow capabilities and minimize unnecessary customization.
• Provide functional understanding across ITSM, CMDB/CSDM, ITAM, SPM, GRC/IRM, and Security Operations/VR.
• Lead Agile/Scrum or hybrid delivery and provide regular updates to senior leadership.

Mandatory Skills: ServiceNow Creator.Experience: >10 YEARS.The expected compensation for this role ranges from $100,000 to $220,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.