Senior ServiceNow Platform Engineer – CSM/ITSM

Us Bank; Irving (TX); On-site; USD 105,400 - 124,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

11 paid holidays

Parental leave

Job summary

U.S. Bank is seeking a skilled software professional to design, develop, test, and maintain robust software experiences. The role emphasizes full-stack ownership, adherence to agile and DevOps practices, and delivering customer-centric solutions with security and compliance in mind.

The candidate will collaborate with cross-functional teams, implement ServiceNow CS&M/ITSM workflows, and contribute to a culture of innovation and reliability in a fast-paced banking environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years of relevant experience.
• Experience with ServiceNow CS&M/ITSM modules and scripting.
• Strong JS/AngularJS skills for front-end and back-end work.

Responsibilities

• Design, develop, test, operate and maintain products.
• Own full-stack development and ensure production-ready code.
• Adhere to architectural best practices for scalability and reliability.
• Analyze failures, propose design changes, and drive improvements.
• Ensure compliance and security best practices across development.

Skills

Collaboration & teamwork

Agile DevOps

Self-motivated

Education

Bachelor's degree or equivalent work experience

Tools

ServiceNow CS&M/ITSM

ServiceNow scripting

AngularJS

JavaScript (client/server)

Flow Designer

Workflow Editor

ServiceNow APIs (REST)

Scripted REST API

AWA configuration

Service Portal development

UI Pages/UI Macros/CMS

HTML/CSS

Business Rules/Script Includes/UI Actions

Scheduled Jobs

Job description

U.S. Bank is seeking a skilled software professional to design, develop, test, and maintain robust software experiences. The role emphasizes full-stack ownership, adherence to agile and DevOps practices, and delivering customer-centric solutions with security and compliance in mind.

The candidate will collaborate with cross-functional teams, implement ServiceNow CS&M/ITSM workflows, and contribute to a culture of innovation and reliability in a fast-paced banking environment.