Senior ServiceNow & IT Help Chain Leader

Howmet Aerospace Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 125,000 - 140,000; Full time

Job summary

Howmet Aerospace Inc. in Pittsburgh, PA, is seeking a Senior Manager to lead the ServiceNow and IT Help Chain within the Global Information Systems organization, based at the Corporate Center.

You will own end-to-end IT support services, driving automation, self-service, and ServiceNow adoption. Reporting to the Senior Director, Backoffice and Customer Services, you will manage release processes, vendor performance, and global service delivery, shaping strategy and improving customer experience

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Software Engineering or 7 years IT experience in lieu of degree.
• Experience in IT service management, service delivery, Service Desk operations, ServiceNow and/or ITIL.
• U.S. work authorization required; visa sponsorship not available.

Responsibilities

• Maintain ServiceNow Release Management Processes and Procedures.
• Ensure Level 1 third party service provider meets contractual obligations globally.
• Deliver innovations and process improvements with global alignment.
• Be the single point of accountability for Global Help Chain.
• Lead large-scale service delivery projects supporting IT Help Chain strategy.

Skills

IT Service Management

ServiceNow

ITIL

Vendor management

Service Desk

Education

Bachelor's degree in IS/CS/Software Eng

7+ years IT experience in lieu of degree

Tools

ServiceNow

Job description

Howmet Aerospace Inc. in Pittsburgh, PA, is seeking a Senior Manager to lead the ServiceNow and IT Help Chain within the Global Information Systems organization, based at the Corporate Center.

You will own end-to-end IT support services, driving automation, self-service, and ServiceNow adoption. Reporting to the Senior Director, Backoffice and Customer Services, you will manage release processes, vendor performance, and global service delivery, shaping strategy and improving customer experience