Senior ServiceNow Information Architect

U.S. Bank; Charlotte (NC); Hybrid; USD 149,000 - 194,000; Full time

Job summary

U.S. Bank is on a mission to enhance financial decision-making through innovative technology initiatives. They are seeking a ServiceNow Information Architect to lead key changes in their digital transformation journey. This role involves establishing ServiceNow architecture standards and contributing to program success across various IT disciplines.

Benefits

Healthcare (medical, dental, vision)

Paid vacation (2 to 5 weeks)

401(k) and employer-funded retirement plan

Short-term and long-term disability

Qualifications

• 6+ years hands-on experience with ServiceNow ITOM/ITSM.
• Experience with JavaScript and Python.
• Familiarity with HAM, SAM, CSDM, and CMDB.

Responsibilities

• Establish ServiceNow architecture standards and evaluate technical requirements.
• Influence the creation of data models aligned with business strategies.
• Collaborate across teams to drive infrastructure decisions and integrations.

Skills

Model Management

Data Architecture

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in IT or equivalent experience

Job description

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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be a part of transformational change where integrity matters, success inspires, and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions.

We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a ServiceNow Information Architect who will contribute toward the success of our technology initiatives in our digital transformation journey.

The ServiceNow Information Architect at U.S. Bank is a key position within the Digital Workflow Platform Operations and Engineering team. This role is responsible for establishing ServiceNow architecture standards and technical evaluations, bring in architecture value additions, best practices and provides optimal design recommendations to help drive our ITOM/CSDM/ITAM/ITSM program.

Responsibilities:

• Influence and gain adoption in the creation of a data model to align with the business model on the ServiceNow platform. Understanding and executing the strategy to influence organization changes.
  
  
  

Basic Qualifications:

• Bachelor’s degree, or equivalent work ServiceNow experience, preferably with ITAM and ITSM modules.
• Experience with JavaScript, Python, API integration and web service calls.
  
  
  

Required Skills/Experience:

• Expert Level on Model Management, must understand the integration of all SN Modules and related Model Management components and flows between the following SN Modules (HAM, SAM, CSDM, CMDB, APM, DPR and others)
• 6+ years professional hands-on experience with ServiceNow Common Service Data Model, Data Architecture, CMDB design, administration, development and operation.
• Experience with Advanced HAM/SAM Pro configurations and customizations
• Experience leading the design/implementation of configuration driven, scalable, reliable services
• Excellent interpersonal skills and passionate about collaborating across organizational boundaries.
• Evaluates and onboards new capabilities
  
  
  

Preferred Skills/Experience:

• Hands-on experience in the following ServiceNow Modules (ITAM, ITOM/CMDB/Discovery/CSDM, ITSM, Discovery, Portal, Mobile and Automation).
• Training or Certifications in: CSA. CAD, CTA, CMDB Micro, Discovery Fundamentals, Playbooks, CSDM and ServiceNow Gen AI Solutions
• 5+ years professional experience with MS SQL or similar RDBMS architecture.
• Comfortable presenting complex, technical topics in an actionable manner to senior leadership.
• Deep experience working with ServiceNow ITAM/ITOM Products
• Strong analytical, problem-solving, and decision-making capabilities
• Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third party vendors and customers
• Experience with Agile development methodology
  
  
  

NOTE: This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00 - $193,490.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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