Senior ServiceNow Engagement Lead

Nordic; United States; Remote; USD 124,000 - 203,000; Full time

Job summary

Nordic seeks a Senior Project Manager to drive ServiceNow-enabled client engagements. You will lead projects to deliver on time and on budget, develop detailed plans, and coordinate with the Nordic ServiceNow team to craft new offerings and go-to-market strategies.

The role requires 7+ years in consulting, active ServiceNow certification, PMP or equivalent experience, and strong communication skills. Travel up to 50% is anticipated.

Qualifications

• 7+ years of progressive, professional experience in professional services or consulting.
• Active ServiceNow Certified System Administrator Certification required.
• Knowledge and experience with ServiceNow methodologies and best practices required.
• Prior experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB.
• Prior experience managing projects and project teams.
• PMP Certification or at least 10 years of experience in full project life cycle planning, monitoring, controlling, and closing.
• Excellent communication skills, written and verbal.
• Able to balance urgent, short-term needs with strategic, long-term priorities.
• Exhibits strength in relating to people and driving performance.

Responsibilities

• Provide excellent client service and tailor consulting to engagement goals.
• Lead projects to deliver on time, on budget with strong outcomes.
• Monitor project health and escalate issues as needed.
• Develop and maintain project plans, comms plans, and risk trackers.
• Define, manage, and adhere to project scope.
• Use and customize client and Nordic tools throughout the life cycle.
• Collaborate with ServiceNow team to create offerings and go-to-market strategies.
• Produce polished deliverables and presentations for executive meetings.
• Coordinate meetings with stakeholders and maintain follow-ups.
• Produce status reports and conduct lessons learned and knowledge transfer.
• Work with PMO to interview and identify project team members.
• Mentor team members and maintain positive morale.

Skills

Project management

Leadership

Communication skills

Stakeholder management

Education

Bachelor's degree

ServiceNow Certified System Administrator

PMP Certification

Tools

ServiceNow platform

Job description

Nordic seeks a Senior Project Manager to drive ServiceNow-enabled client engagements. You will lead projects to deliver on time and on budget, develop detailed plans, and coordinate with the Nordic ServiceNow team to craft new offerings and go-to-market strategies.

The role requires 7+ years in consulting, active ServiceNow certification, PMP or equivalent experience, and strong communication skills. Travel up to 50% is anticipated.