Senior ServiceNow Developer (US Remote Available)

Splunk; Town of Texas (WI); Remote; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior ServiceNow Developer to enhance their ITSM capabilities. This role offers the chance to work on innovative projects within a collaborative and supportive environment. You will leverage your extensive ServiceNow experience to drive technical solutions and improve workflows, ensuring system stability and reliability. With flexible work arrangements and a focus on continuous learning, this position is perfect for someone passionate about technology and eager to make a significant impact. Join a team that values kindness, passion, and joy in their work!

Benefits

Continuous learning opportunities

Collaborative work environment

Flexible work arrangements

Medical, dental, and vision benefits

401(k) plan

Paid time off

Qualifications

• 8+ years of ITSM experience with 4+ years in ServiceNow development.
• Strong scripting skills and experience with web services integration.

Responsibilities

• Develop and maintain ServiceNow applications and workflows.
• Ensure system stability and handle incidents per SLAs.
• Collaborate with teams to implement system improvements.

Skills

ServiceNow Development

ITSM Practices

JavaScript

HTML

CSS

AJAX

React

AngularJS

REST APIs

Agile/Scrum

Education

ServiceNow Certified Systems Administration

ServiceNow Certified Application Developer

ITIL V3 Foundation

Job description

Senior ServiceNow Developer (US Remote Available)

Join to apply for the Senior ServiceNow Developer (US Remote Available) role at Splunk.

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform designed for a hybrid, multi-cloud environment. Leading enterprises utilize our unified security and observability platform to secure and ensure the reliability of their digital systems. Our employees are what make Splunk exceptional—approaching work with kindness, passion, and joy. Join us to help organizations excel and reach new heights with a supportive team.

Role

Splunk/Cisco IT seeks a dynamic ServiceNow Software Developer with robust ServiceNow experience and development skills. You will collaborate with the ServiceNow Principal Architect and Development Teams, sharing responsibility for the overall ServiceNow solution at Splunk/Cisco. We are looking for a Senior ServiceNow Developer with strong expertise in ITSM practices and related SNOW modules.

Responsibilities

• Provide application ServiceNow development services and technical leadership support.
• Develop program logic for new applications or modify logic in existing applications.
• Design, code, test, debug, document, implement, and maintain ServiceNow software applications.
• Analyze requirements, and maintain, test, and integrate application components.
• Ensure successful implementation of system improvements.
• Handle incidents per SLAs, maintain system stability, and address issues impacting SLAs.
• Implement ServiceNow workflows that integrate with external web services.
• Design and develop a reusable workflow framework and seek opportunities to improve manual processes.
• Guide adoption of standard methodologies and influence customer investments in solutions.
• Define ServiceNow service offerings, align with customer expectations on SLAs and metrics.
• Contribute to a ServiceNow roadmap aligning system investments with long-term IT and customer goals.

Qualifications

• 8+ years of overall ITSM experience.
• 4+ years of ServiceNow platform development experience.
• ServiceNow Certified Systems Administration (CSA) certification.
• ServiceNow Certified Application Developer certification.
• ITIL V3 Foundation or higher.
• Experience with HTML, CSS, JavaScript, AJAX.
• Experience with React or AngularJS frameworks.
• Ability to develop web services such as Scripted REST APIs and REST messages.
• Experience integrating with multiple data sources for CMDB (SOAP, REST, Webhooks, JSON, JDBC, file imports).
• Experience with software development best practices such as logging, unit testing (ATF), code reviews.
• Advanced scripting skills with best practices in Script Includes, Business Rules, etc.
• Experience with upgrades and remediation of skipped updates.
• Excellent communication skills.

Preferred Qualifications

• Experience with Agile/Scrum methodologies.
• Certified Implementation Specialist in one ServiceNow module (ITSM, ITBM, ITOM, etc.).
• ServiceNow Service Portal micro-certifications.
• ITIL V4 Foundation or higher.

What We Offer

• Continuous learning opportunities in new technologies and open source projects.
• Collaborative, innovative, and supportive work environment.
• Growth and mentorship through ownership and leadership roles.
• Stable environment with flexible work arrangements, including remote options.

Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other protected status.

Compensation & Benefits

Base pay varies by location, with ranges provided for different regions. The role may include incentive compensation, equity, or long-term awards. Benefits include medical, dental, vision, 401(k), paid time off, and more. Learn more at https://splunkbenefits.com.