Senior ServiceNow Developer (Subject Matter Expert)

General Dynamics Information Technology; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Senior ServiceNow Developer to join their remote team. In this role, you will leverage your extensive experience in IT Service Management and ServiceNow to enhance customer experience and streamline service delivery. You will collaborate with the Office of the Chief Information Officer to establish a comprehensive service catalog and improve workflows across the organization. This is a fantastic opportunity to work with a leading technology company committed to delivering high-quality services to NASA and other clients. If you are passionate about technology and service excellence, this role is perfect for you.

Benefits

Medical plan options

Dental plan options

Vision plan

401(k) plan with company match

Paid parental leave

Paid vacation and holidays

Short and long-term disability benefits

Life insurance

Paid Family Leave program

Qualifications

• 15+ years of related experience in IT development services.
• ServiceNow certifications and subject matter expert knowledge required.

Responsibilities

• Support OCIO SMO with ServiceNow service portal and catalog items.
• Establish OCIO catalog of services for improved processes.

Skills

IT Service Management (ITSM)

ServiceNow Certified Administrator

ServiceNow Platform

ServiceNow Service Catalog

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow

Job description

Senior ServiceNow Developer (Subject Matter Expert)

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Software Development

Job Qualifications:

Skills: IT Service Management (ITSM), ServiceNow Certified Administrator, ServiceNow Platform, ServiceNow Service Catalog

Certifications: None

Experience: 15 + years of related experience

US Citizenship Required: Yes

Job Description:

GDIT supports the NASA Shared Services Center (NSSC) located at Stennis Space Center (SSC) in southern Mississippi. The NSSC mission is to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services.

GDIT has an opportunity at the NSSC for a Senior ServiceNow Developer (Subject Matter Expert (SME)) to contribute to our success in providing IT development services to NSSC and NASA. This will be a full-time, remote position.

The Senior ServiceNow Developer (SME) will provide support for the Office of the Chief Information Officer (OCIO) Service Management Office (SMO). OCIO plans to leverage the NSSC’s ServiceNow instance to align with industry best practices and standards to support out-of-box workflows to improve customer experience.

The SME Developer will support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs) that will aid in improving processes and centralizing OCIO services across the OCIO into the NSSC ServiceNow instance.

The relevant ServiceNow processes include but are not limited to: Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, Service Portfolio Management, Configuration Management, Knowledge Management, Demand Management, Project Portfolio Management, and Service Level Management.

Roles and responsibilities include, but are not limited to:

• Provide support for the OCIO SMO including the ServiceNow service portal, catalog items, NowPlatform, and other ServiceNow products in use at the NSSC (SPM, ITSM, etc.).
• Leverage existing or establish new platform capabilities or integrations for the purpose of implementing the SMO project within ServiceNow (e.g. user data, agency organizational structures, single sign-on capabilities) following the NSSC’s governance process.
• Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs).
• Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy.

Knowledge, Expertise and Education Requirements:

• Bachelor's degree in computer science or related field.
• 20 years of development experience, primarily supporting ServiceNow.
• ServiceNow certifications such as ServiceNow Administration Fundamentals, IT Service Management (ITSM) Fundamentals, IT Service Management (ITSM) Professional Plus Suite, ServiceNow Administration Advanced, etc.
• Subject matter expert knowledge with ServiceNow modules to include but not limited to IT Service Management (ITSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Financial Management, IT Business Management (ITBM), Software Asset Management (ITAM).
• Subject matter expert knowledge and application of Agile Scrum Methodologies.

● Location: Remote

● US Citizenship Required

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Remote

Work Location: Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About the company

General Dynamics Mission Systems is a business unit of American defense and aerospace company General Dynamics. General Dynamics Mission Systems integrates secure communication and information systems and technology.