Senior ServiceNow Developer - Public Trust Clearance New

Lightfeather Io Llc; Northern (KY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

LightFeather Io Llc seeks a Senior ServiceNow Developer to design, develop, and deploy ServiceNow solutions for federal projects. This fully remote role requires deep platform expertise in ITSM, ITOM, HRSD, App Engine, and Service Portal, with strong leadership to guide a team.

Key responsibilities include leading integrations via REST/SOAP, ensuring RBAC and data governance, and delivering in an Agile environment. Public Trust clearance is required for federal work.

Qualifications

• Active DHS Public Trust clearance or higher.
• 9+ years of hands-on ServiceNow development and administration.
• ServiceNow Certified System Administrator (CSA).
• Advanced knowledge of Service Portal Development and UI scripting.
• Experience integrating ServiceNow with REST and SOAP APIs.
• Proven ability to lead development teams in Agile environments.
• Experience with CI/CD pipelines for ServiceNow deployments.
• Experience with AWS.
• Excellent communication and stakeholder management skills.
• Conflict resolution and risk mitigation abilities.

Responsibilities

• Lead design, configuration, development, and deployment of ServiceNow applications aligning with requirements.
• Develop and enhance ITSM, ITOM, HRSD, App Engine, and Service Portal modules.
• Lead integrations with external systems using REST, SOAP, MID Server, and Integration Hub.
• Ensure platform security, RBAC, and data governance policies.
• Mentor and lead a team of ServiceNow developers.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Troubleshoot platform issues, optimize performance, and perform root cause analysis.
• Work within an Agile framework (Scrum/Kanban) and participate in ceremonies.
• Document technical solutions and architectures for knowledge transfer.

Skills

ServiceNow development

Public Trust clearance

App Engine & custom apps

UI scripting

REST/SOAP API integration

Agile leadership

CI/CD for ServiceNow

AWS experience

Team leadership

Stakeholder communication

Tools

Jira

Azure DevOps

Integration Hub

MID Server

ServiceNow tools

Job description

Senior ServiceNow Developer - Public Trust Clearance

United States

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.

• Location: Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $90,000-$115,000 annually, based on experience
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance

Responsibilities:

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
• Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

Required Qualifications and Skills:

• Active DHS Public Trust clearance or higher.
• 9+ years of hands-on experience with ServiceNow platform development and administration.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in ServiceNow App Engine and custom application development.
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
• Proven ability to lead development teams and ensure efficient, high-quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure DevOps.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
• Experience working with Amazon Web Services (AWS).
• Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem-solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

Preferred:

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
• Deep expertise in ServiceNow platform architecture and solution design.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

Why Join LightFeather?

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

As set forth in LIGHTFEATHER IO LLC's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.