ServiceNow Platform Engineer New Washington, DC

Lightfeather Io Llc; Washington (District of Columbia); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program, from ground up in a secure enclave, including provisioning, configuration, security hardening, integration enablement, and readiness validation. You will serve as the platform owner supporting module implementation (including CMDB), platform upgrades, and continuous improvement.

The role requires hands-on expertise, with responsibilities across setup, security baselines, and

Qualifications

• 5+ years of hands-on ServiceNow administration, configuration, and engineering.
• Experience standing up new ServiceNow instances or migrations.
• Strong scripting: server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes.
• Experience with MID Server installation and configuration, and REST/SOAP integrations.
• ServiceNow CSA certification.
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs).
• Experience in Agile/Scrum environments.
• Strong communication with business and technical teams.

Responsibilities

• Stand up, configure, secure, and maintain a new ServiceNow environment.
• Define architecture, baseline configurations, and administration standards.
• Install, configure, and maintain MID Servers and establish secure connectivity.
• Configure authentication, authorization, and access management (LDAP/AD, SSO/SAML, RBAC).
• Harden the platform per federal security standards (NIST/FISMA/STIGs) and support ATO.
• Maintain platform administration baselines, including system properties, plugins, and upgrades.
• Develop integrations with enterprise systems using REST/SOAP and IntegrationHub.
• Support ITSM and CMDB modules with the broader team.
• Maintain update sets and environment documentation.
• Utilize Agile/Scrum to manage platform and development work.

Skills

ServiceNow administration

JavaScript scripting

LDAP/AD SSO SAML

Agile/Scrum

Communication

Education

CSA certification

Tools

MID Server

IntegrationHub

REST/SOAP

CMDB

Job description

LightFeather is seeking a ServiceNow Platform Engineer to own a new ServiceNow environment for a federal program. This position offers the opportunity to build an environment from the ground up (provisioning, configuration, security hardening, integration enablement, and readiness validation) within a secure federal enclave, and to serve as the platform owner supporting module implementation (including CMDB), platform upgrades, and continuous improvement. The ideal candidate is a hands-on platform expert who is comfortable taking an environment from zero to production and staying with it as it grows.

Major responsibilities include standing up, configuring, securing, and maintaining the ServiceNow platform, establishing the design and administration standards that keep the environment stable, and collaborating with security, infrastructure, and program stakeholders to deliver a compliant, production-ready platform.

• Location: Hybrid in Washington, D.C. 20036
• Job Type: Full-time
• Salary: $180,000–$200,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.

Key Responsibilities

• Stand up and configure a new ServiceNow environment within a secure federal enclave, establishing the instance architecture, baseline configurations, and administration standards
• Install, configure, and maintain MID Servers and establish secure connectivity within the environment
• Configure authentication, authorization, and access management (LDAP/Active Directory, SSO/SAML, role-based access controls)
• Harden the platform in accordance with federal security and operational standards, including NIST and FISMA requirements and applicable DISA STIGs, and support Assessment and Authorization (ATO) activities
• Establish and maintain platform administration baselines, including system properties, plugin activation, instance security settings, and upgrade and patch management processes
• Develop and maintain integrations with enterprise systems using REST/SOAP web services and IntegrationHub, as permitted within the environment
• Support ongoing implementation and optimization of platform modules, including ITSM and CMDB, in collaboration with the broader team
• Maintain update sets, environment documentation, build procedures, and technical design records
• Utilize an Agile/Scrum methodology to manage platform and development work
• Participate in client calls and technical discussions, coordinating with security, infrastructure, and program stakeholders to resolve dependencies and design gaps early

Required Qualifications

• 5+ years of hands-on experience administering, configuring, and engineering on the ServiceNow platform
• Demonstrated experience standing up new ServiceNow instances or leading instance-level builds and migrations
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience with MID Server installation and configuration, and with platform integrations using REST/SOAP web services
• ServiceNow Certified System Administrator (CSA)
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness

Preferred Qualifications

• Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks.
• ServiceNow CAD (Certified Application Developer) or a CIS (Certified Implementation Specialist) certification.
• Hands-on experience with CMDB, ITOM, or Discovery.
• Experience with release coordination, version control, environment management, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF).
• Experience supporting Windows Server implementation, upgrades, and integrations as required by the environment.

Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in LIGHTFEATHER IO LLC's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in an United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.