Senior ServiceNow Developer: ITSM & Integrations

Jobtailor; Billings (MT); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Billings, MT seeks an experienced ServiceNow Developer/Engineer to design, implement, and maintain scalable ServiceNow solutions across ITSM, catalog, CMDB, and related modules. You will build workflows, integrat ions, and AI-enabled automations, collaborating with stakeholders and IT teams to meet mission-critical needs.

The role requires strong JavaScript skills, familiarity with Flow Designer and IntegrationHub, and experience with secure development practices in federal or

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Experience developing and supporting ServiceNow apps.
• Proficiency with JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, REST/SOAP.
• Understanding of ServiceNow architecture, lifecycle, and secure development practices.
• Experience with ITSM, Service Catalog, CMDB, Asset/Knowledge management.
• Hands-on with Now Assist including AI features and responsible AI controls.
• Strong analytical and problem-solving skills.
• Excellent communication and cross-functional collaboration.
• Ability to work independently in a fast-paced environment.
• Experience in federal or regulated environments preferred.
• Must present acceptable identification for site access.

Responsibilities

• Design, configure, enhance, and maintain ServiceNow applications and platform capabilities.
• Senior technical resource for scalable, secure ServiceNow solutions.
• Gather requirements from stakeholders and translate them into solutions.
• Develop components: workflows, forms, business rules, client scripts, UI policies.
• Lead ITSM, request management, knowledge, CMDB, and other modules.
• Maintain performance and reliability of existing applications.
• Troubleshoot issues related to functionality, performance, data quality.
• Follow governance, change management, and documentation standards.
• Develop integrations with third-party systems using REST/SOAP, IntegrationHub, MID Server, OAuth/JWT.
• Perform testing and assist in deployments.
• Create and maintain technical docs and user guidance.
• Provide SME support for incidents, service requests, problems, enhancements.
• Participate in meetings with government/contractor personnel for status and demos.
• Support full platform administration including ACLs, upgrades, performance tuning, AI governance, sustainment.

Skills

ServiceNow development

JavaScript

Workflow automation

Integrations

ITSM knowledge

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Flow Designer

IntegrationHub

REST/SOAP integrations

MID Server

OAuth/JWT authentication

Now Assist AI features

Job description

Jobtailor in Billings, MT seeks an experienced ServiceNow Developer/Engineer to design, implement, and maintain scalable ServiceNow solutions across ITSM, catalog, CMDB, and related modules. You will build workflows, integrat ions, and AI-enabled automations, collaborating with stakeholders and IT teams to meet mission-critical needs.

The role requires strong JavaScript skills, familiarity with Flow Designer and IntegrationHub, and experience with secure development practices in federal or