Senior ServiceNow Developer – CSM / PSDS (Secret clearance)

Alldus; Virginia; Remote; USD 96,000 - 165,000; Full time

Job summary

Alldus is seeking a Senior ServiceNow Developer for a remote, contract-based role supporting a U.S. Department of Defense project.

You will implement PSDS/CSM solutions, build case management workflows, portals and integrations, and work across design, development and security teams. The ideal candidate has 7+ years of hands-on ServiceNow experience, strong JavaScript and Glide API skills, and a DoD-security-friendly mindset.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or related field.
• At least 7 years of hands-on ServiceNow development and implementation experience.
• Active DoD security clearance is required or can be obtained.
• Experience developing ServiceNow CSM or PSDS solutions for government/defense.
• Strong JavaScript and Glide API skills (client- and server-side).
• Experience with Flow Designer, IntegrationHub, REST and SOAP APIs, and enterprise integrations.

Responsibilities

• Develop, test and deploy ServiceNow applications and workflows using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes and UI Policies.
• Configure case management in CSM and PSDS, including intake, routing, assignments, SLAs, escalations, and knowledge base integration.
• Extend ServiceNow data models, build portals, forms and record producers for user submissions and tracking.
• Automate case workflows with Flow Designer and connect ServiceNow to external systems via REST and SOAP APIs.
• Configure Agent Workspace or Configurable Workspace, create reports, dashboards and notifications for caseload management.

Skills

JavaScript

Glide API

ServiceNow

CSM/PSDS

Workflow design

Security clearance

DoD compliance

Education

Bachelor's degree in CS/IT/Engineering

Tools

Flow Designer

IntegrationHub

REST

SOAP

MID Server

App Engine Studio

Job description

Our client, a growing IT Consulting firm specializing in the Federal sector, are hiring a Senior ServiceNow Developer to join the team remotely on a contract basis. The successful candidate will help implement ServiceNow Public Sector Digital Services (PSDS) for a U.S. Department of Defense customer, building case management workflows, self-service portals and system integrations to support the program's day-to-day operations.

Responsibilities

• Develop, test and deploy ServiceNow applications and workflows using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes and UI Policies.

• Configure case management in CSM and PSDS, covering intake, routing, assignment, approvals, service-level agreements, escalations, communications and resolution.

• Extend ServiceNow data models and build portals, forms and record producers that let users submit requests, track their cases and find answers in the knowledge base.

• Automate case workflows with Flow Designer and connect ServiceNow to external systems using IntegrationHub, REST and SOAP APIs and Scripted REST APIs.

• Configure Agent Workspace or Configurable Workspace and create reports, dashboards and notifications to help teams manage caseloads and monitor service performance.

• Configure roles, groups and access controls to protect sensitive case data and work with security teams to meet applicable DoD and federal requirements.

• Work with architects, business analysts, product owners and subject matter experts to turn requirements into technical designs.

• Review code, support testing and releases, troubleshoot issues across development, test, production and document platform configurations and integrations.

Skillset

• U.S. citizenship, an active DoD security clearance and the ability to work in a secure federal environment are required.

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• At least 7 years of hands-on ServiceNow development and implementation experience across the full development lifecycle, from requirements and technical design through deployment and production support.

• Experience developing ServiceNow CSM or PSDS solutions, with a strong understanding of enterprise case management. Direct PSDS implementation or advanced CSM delivery for government or defense customers is highly desirable.

• Strong JavaScript and Glide API skills, including client- and server-side scripting, custom application development, and ServiceNow data modeling.

• Hands-on experience with Flow Designer, IntegrationHub, REST and SOAP APIs, and enterprise integrations. MID Server experience is a plus..

• Experience configuring ServiceNow Workspace, roles, groups, access control lists and data access rules. Experience with portals, digital intake or knowledge management is preferred.

• Familiarity with DoD STIGs, the Risk Management Framework (RMF), NIST standards or Section 508 accessibility requirements is a plus.

• ServiceNow certifications such as CSA, CAD or CIS-CSM are a bonus.

• Experience with App Engine Studio, scoped applications, Automated Test Framework (ATF), source control, or ServiceNow DevOps practices.