Senior ServiceNow Developer

Stanford Health Care; California; Hybrid; USD 196,338,000 - 260,121,000; Full time

Job summary

Stanford Health Care in Palo Alto, CA, seeks a Senior ServiceNow Developer to design, implement, and support enterprise-scale ServiceNow solutions. You will collaborate with ITS Management to translate business needs into technical solutions and validate ideas through rapid proofs-of-concept.

The ideal candidate has deep platform knowledge, advanced ITSM skills, and a consultative mindset for driving automation, integrations, and best-practice design across IT teams.

Qualifications

• Advanced ServiceNow platform and ITSM expertise.
• Strong development experience with integrations and workflow automation.
• Consultative, solution-focused with ability to evaluate new ServiceNow products and accelerate adoption via rapid POCs.

Responsibilities

• Configure and customize the ServiceNow system, including workflows.
• Build service requests from customer requirements using workflows to manage data flows.
• Create scripts to automate routine tasks in ServiceNow.
• Perform integrations and automation using ServiceNow Orchestration.
• Gather IT requirements and deliver defined technical specifications.
• Load and maintain data between ServiceNow and other systems.
• Develop views and reports for IT management as needed.
• Analyze user requirements to improve system capabilities and automate processes.
• Thorough understanding of ITIL/ITSM processes.
• Perform system and integration testing with sample and live data.
• Monitor health, usage, and compliance of the application.

Skills

ServiceNow

ITSM

Integrations

POCs

Education

Bachelor's degree in Computer Science

Job description

1.0 FTE Full time Day - 08 Hour R2655213 Hybrid 108480014 TDS Bus Workflow Automation Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

Senior ServiceNow Developer

We are looking for a seasoned ServiceNow professional with deep platform-level knowledge and a proven track record of designing, implementing, and supporting enterprise-scale ServiceNow solutions. The successful candidate will be a proactive problem solver who can quickly understand business challenges, recommend innovative solutions, and validate ideas through rapid proof-of-concepts.

The Ideal Candidate Must Haves

• Advanced expertise across the ServiceNow platform and ITSM capabilities.
• Strong development experience, including integrations, workflow automation, platform customization, and best-practice solution design.
• A consultative and solution-focused approach to addressing business needs.
• The ability to independently evaluate new ServiceNow products and accelerate adoption through rapid experimentation and POCs.

Nice-to-Have Experience: SPM, CSDM, FSM, SAM Pro, HAM Pro, HRSD, and SLO/Service Operations modules.

A Brief Overview

The Admin / Developer for Service now will be responsible for configuring, administering and scripting the ServiceNow ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.

Locations

Stanford Health Care

What You Will Do

• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and Service Now functionality create script to automate rote tasks being done in ServiceNow
• Performs integrations and process automation using ServiceNow Orchestration
• Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
• Load, manipulate and maintain data between Service-now and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Thorough understanding of ITIL/ITSM processes
• Performs system and integration testing with sample and live data
• Monitor health, usage and overall compliance of the application

Education Qualifications

• Bachelor's degree in Computer Science or equivalent experience in a work related field/discipline

Experience Qualifications

• Three (3) years of directly related work experience

Required Knowledge, Skills And Abilities

• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of Javascript, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision

Licenses and Certifications

• None

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $68.52 - $90.78 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.