Senior ServiceNow CMDB Administrator

KellyMitchell Group; San Francisco (CA); Hybrid; USD 74,000 - 107,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

ESOP

401K

Job summary

KellyMitchell Group is seeking a Senior ServiceNow Administrator to lead CMDB governance and continuous improvement. The role partners with Infrastructure, Cloud, and ITSM teams to enhance CMDB data quality, service visibility, and CI lifecycle management.

The contract spans approximately 52 weeks in Oakland, CA, with a hybrid schedule requiring onsite work 1–2 days per week. Local candidates from the San Francisco Bay Area are preferred.

Qualifications

• 5+ years of hands-on ServiceNow experience with CMDB administration in a large enterprise.
• Experience implementing and supporting the ServiceNow CSDM model.
• Proficient with CI Class Manager, IRE, CMDB data model, and CMDB health metrics.
• Ability to design governance, CI lifecycle, and data quality programs.
• Experience with ServiceNow Discovery and CMDB integrations/ref reconciliation.
• Solid understanding of ITIL configuration management and dependencies.

Responsibilities

• Administer, maintain, and optimize the ServiceNow CMDB with governance standards.
• Lead adoption of CSDM and build relationships across business and IT services.
• Govern CI Classes using CI Class Manager, and design robust hierarchies.
• Configure and maintain IRE rules; troubleshoot reconciliation issues.
• Support and optimize CMDB discovery and service mapping processes.
• Monitor CMDB health metrics and drive data remediation and cleansing initiatives.
• Serve as CMDB SME partnering with Infrastructure, Cloud, Asset, and ITSM teams.

Skills

ServiceNow

CMDB

CSDM

CI Class Manager

IRE

Data Governance

ITIL

Stakeholder Collaboration

Job description

Job Summary

Our client, a leading energy provider, is seeking a Senior ServiceNow Administrator to join their team. This role leads the administration, governance, and continuous improvement of the organization's ServiceNow Configuration Management Database (CMDB), ensuring it serves as a trusted source of configuration and service data through effective governance, data quality management, CSDM alignment, CI lifecycle management, and integration oversight. The Senior CMDB Administrator partners with infrastructure, application, cloud, asset, and service management teams to improve CMDB maturity, service visibility, and operational data integrity.

Contract Details

• Contract position lasting approximately 52 weeks with extension potential
• Contract dates: September 21, 2026–September 20, 2027
• Located in Oakland, California
• Hybrid schedule requiring onsite work one to two days per week
• Candidates must be local to the San Francisco Bay Area

Core Responsibilities

• Administer, maintain, and optimize the ServiceNow CMDB platform, establishing and enforcing governance standards, policies, and CI lifecycle processes
• Lead and support implementation and adoption of the ServiceNow Common Service Data Model (CSDM), building and maintaining relationships across business applications, application services, technical services, business services, and infrastructure components
• Administer and govern CI Classes using ServiceNow CI Class Manager, designing and optimizing CI class hierarchies while preventing unnecessary customization
• Configure and maintain Identification and Reconciliation Engine (IRE) rules, leading efforts to eliminate duplicate and conflicting CI records and troubleshoot identification and reconciliation issues
• Support and optimize ServiceNow Discovery and Service Mapping processes, working with integration teams to onboard new CMDB data sources and validate mappings
• Monitor and improve CMDB Health metrics (completeness, correctness, compliance), developing scorecards and leading data remediation and cleansing initiatives
• Serve as the primary CMDB subject matter expert, partnering with Infrastructure, Cloud, Application, Asset Management, Security, and IT Service Management teams

Required Skills/Experience (Must-Haves)

• 5+ years of hands‑on ServiceNow experience, including 3+ years of dedicated CMDB administration in a large enterprise environment
• Demonstrated experience implementing and supporting the ServiceNow Common Service Data Model (CSDM)
• Strong hands‑on experience with CI Class Manager, Identification and Reconciliation Engine (IRE), CMDB Data Model, CI Relationships, CMDB Health, and Data Certification
• Experience developing and enforcing CMDB governance processes and managing CI lifecycle and data quality initiatives
• Experience supporting ServiceNow Discovery implementations and troubleshooting CMDB integrations and reconciliation issues
• Strong understanding of ITIL Configuration Management processes
• Ability to analyze complex service and infrastructure dependencies

Preferred Skills/Experience (Nice-to-Haves)

• ServiceNow Certified System Administrator (CSA); CIS – Discovery; CIS – Service Mapping
• Experience with ServiceNow ITOM and supporting Service Mapping implementations
• Experience supporting CMDB environments integrated with Azure or AWS
• Experience integrating enterprise tools such as SCCM/MECM, Tanium, VMware, SolarWinds, Dynatrace, or Flexera
• Experience using ServiceNow Data Certification and developing CMDB scorecards and operational reporting
• Experience in regulated utility, energy, healthcare, or financial environments

Key Competencies & Behaviors

• Strong analytical, troubleshooting, and root‑cause analysis skills
• Ability to influence stakeholders and establish sustainable governance practices
• Excellent communication and documentation skills
• Ability to work independently in a fast‑paced environment
• Ability to work independently while collaborating across infrastructure, cloud, application, security, and service‑management teams
• Continuous‑improvement mindset with the ability to drive CMDB maturity and transformation initiatives

Work Environment

• Location: Oakland, CA — local candidates ONLY
• Hybrid: Onsite 1–2 days per week as required
• Candidates must be local to the San Francisco Bay Area

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $54.00 and $78.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.