Senior ServiceNow Catalog Engineer: Automation & Workflows

Us Bank; Englewood (CO); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Senior ServiceNow Catalog Engineer to design, build, and optimize the Service Catalog within ServiceNow, partnering with business stakeholders for self-service success.

The role requires 5+ years of ServiceNow development, CSA and CAD certifications, and a commitment to production releases on Wednesday evenings. In-office presence is expected 3+ days per week with opportunities to collaborate across teams.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five+ years of ServiceNow development experience.
• ServiceNow CSA Certification.
• ServiceNow CAD Certification.
• Availability to support production releases on Wednesday evenings on a rotational basis.

Responsibilities

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow, and U.S. Bank best practices and user experience standards.
• Configure client scripts, UI policies, business rules, and ACLs to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Mentor junior engineers. Provide guidance on best practices in ServiceNow development and configuration.
• Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization.

Skills

ServiceNow platform

JavaScript

Glide API

HTML/CSS

Flow Designer

Catalog UI policies

Client Scripts

REST/SOAP integration

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

ServiceNow CSA Certification

ServiceNow CAD Certification

Tools

REST

SOAP

ServiceNow integration

Job description

U.S. Bank is seeking a Senior ServiceNow Catalog Engineer to design, build, and optimize the Service Catalog within ServiceNow, partnering with business stakeholders for self-service success.

The role requires 5+ years of ServiceNow development, CSA and CAD certifications, and a commitment to production releases on Wednesday evenings. In-office presence is expected 3+ days per week with opportunities to collaborate across teams.