Senior ServiceNow Capacity Engineer

Ampcus, Inc; Jersey City (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

Ampcus Inc. is seeking an experienced ServiceNow Developer to support Capacity Management within the ServiceNow platform.

You will design, develop, and implement solutions for capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting. Responsibilities include configuring ITSM, CMDB, Service Mapping, Discovery, and Performance Analytics, plus integrating with SolarWinds, Dynatrace, AppDynamics, Splunk, Nagios, and cloud services.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong experience with ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, Flow Designer, Integration Hub.
• Experience developing custom ServiceNow applications and portals.
• Strong understanding of ServiceNow development best practices and platform architecture.

Responsibilities

• Design, develop, configure, and maintain custom ServiceNow applications and workflows.
• Develop capacity dashboards, KPIs, utilization metrics, and forecasts.
• Integrate ServiceNow with monitoring tools (SolarWinds, Dynatrace, Splunk, etc.).
• Automate data collection, trend analysis, thresholds, alerts, and workflows.
• Create technical documentation and runbooks.
• Provide Level 3 support and participate in agile ceremonies.

Skills

ServiceNow Dev

ITSM

CMDB

Service Mapping

Discovery

Performance Analytics

Flow Designer

REST/SOAP Integrations

Glide API

JavaScript

SQL & Data Analysis

AGILE/SCRUM

Education

ServiceNow CSA

CAD

CIS

ITIL Foundation

Tools

REST

SOAP

Integration Hub

Job description

Ampcus Inc. is seeking an experienced ServiceNow Developer to support Capacity Management within the ServiceNow platform.

You will design, develop, and implement solutions for capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting. Responsibilities include configuring ITSM, CMDB, Service Mapping, Discovery, and Performance Analytics, plus integrating with SolarWinds, Dynatrace, AppDynamics, Splunk, Nagios, and cloud services.