Senior ServiceNow Administrator

Modine Manufacturing Company; Racine (WI); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

401k with company match

Life Insurance

Health Savings Account

Flexible Spending Accounts

Short Term Disability

Long Term Disability

Paid time off

Tuition reimbursement

Job summary

Modine Manufacturing Company in the United States is seeking a Senior ServiceNow Administrator to own and optimize our ServiceNow platform, focusing on ITSM, CMDB, and automation to improve service delivery.

You will lead roadmap, governance, and integrations with AD/Entra ID and HRIS systems; remote role, strong collaboration, CSA certified.

The role offers a competitive salary and comprehensive benefits as listed in the posting.

Qualifications

• Proven experience as a ServiceNow Administrator with platform knowledge.
• CMDB management including discovery, service mapping and data modeling.
• Hands-on with core ITSM modules (Incident, Problem, Change, etc.).
• Automation mindset using Flow Designer, IntegrationHub and scripting.
• Experience with ServiceNow integrations (Active Directory/Entra ID, HRIS) and REST/SOAP APIs.
• Strategic direction and roadmap experience for the ServiceNow platform.
• Excellent problem-solving and ability to work independently in a fully remote environment.
• Strong communication and collaboration across technical and non-technical stakeholders.
• ServiceNow CSA certification required; CIS-ITSM/CIS-Discovery desirable.
• College degree preferred.

Responsibilities

• Develop and execute the strategic roadmap for the ServiceNow platform.
• Serve as the primary technical owner for the ServiceNow instance.
• Drive platform governance and best practices for development, testing and deployment.
• Lead the administration and enhancement of ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Create and manage the CMDB, define the CSDM and implement discovery processes.
• Design and implement workflows within ServiceNow to improve service delivery.
• Automate processes using Flow Designer and IntegrationHub; build integrations via REST/SOAP.
• Integrate ServiceNow with AD/Entra ID and HRIS systems like Workday/UKG.

Skills

ServiceNow

CMDB

ITSM

Flow Designer

IntegrationHub

JavaScript

REST/SOAP APIs

Active Directory

HRIS integrations

CSA

CIS-ITSM

CIS-Discovery

Education

College degree preferred

Job description

Position Description For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe and Asia. For more information about Modine, visit modine.com.

Position Description We are seeking a highly motivated and experienced Senior ServiceNow Administrator to join our growing IT team. In this role, you will be the primary owner of our ServiceNow platform, responsible for its end‑to‑end administration, strategic direction and continuous improvement. This is a unique opportunity to shape our ServiceNow instance, with a heavy focus on building out our ITSM capabilities, establishing our Configuration Management Database (CMDB) and driving an automation‑first culture. You will play a critical role in defining the platform's roadmap, ensuring it aligns with our overall company and IT goals and delivering a world‑class service experience to our employees.

Platform Ownership & Strategy

• Develop and execute the strategic roadmap for the ServiceNow platform, aligning it with business objectives and IT priorities.
• Serve as the primary technical owner for the ServiceNow instance, responsible for its overall health, security and performance.
• Drive platform governance, establishing best practices for development, testing and deployment.

ITSM & CMDB

• Lead the administration and enhancement of core ITSM modules including Incident, Problem, Change, Request and Knowledge Management.
• Spearhead the creation and management of our CMDB, including defining the Common Service Data Model (CSDM), establishing discovery processes and ensuring data accuracy and integrity.
• Design and implement workflows and processes within ServiceNow to improve service delivery and operational efficiency.

Automation & Integration

• Champion an automation‑first mindset, identifying opportunities to automate manual tasks and streamline processes using Flow Designer, IntegrationHub and other platform capabilities.
• Lead the integration of ServiceNow with other key enterprise systems, including Active Directory (AD/Entra ID) for identity management and HRIS platforms (e.g., Workday, UKG) for automated employee lifecycle management.
• Develop and maintain integrations using REST/SOAP APIs to connect ServiceNow with various third‑party tools and services.

Required Education & Qualifications

• Proven experience as a ServiceNow Administrator, with a deep understanding of the platform's architecture and capabilities.
• Demonstrated expertise in implementing and managing a CMDB, including experience with discovery, service mapping and data modeling.
• Strong hands‑on experience with core ITSM modules (Incident, Problem, Change, etc.).
• A strong automation mindset with proven experience using Flow Designer, IntegrationHub and scripting (JavaScript) to automate processes.
• Experience with ServiceNow integrations, including Active Directory/Entra ID and HRIS platforms and proficiency with REST/SOAP APIs.
• Experience in driving the strategic direction and roadmap for the ServiceNow platform.
• Excellent problem‑solving skills and the ability to work independently in a fully remote environment.
• Strong communication and collaboration skills, with the ability to work effectively with both technical and non‑technical stakeholders.
• ServiceNow Certified System Administrator (CSA) is required.
• Certifications such as CIS‑ITSM or CIS‑Discovery are highly desirable.
• College degree preferred.

Why Choose Modine?

Health & Well‑being

• Day One
  • Competitive health, dental & vision insurance coverage
  • Employee Assistance Program
• After 90 days of continuous employment
  • Maternity Leave (12 weeks at 100% pay)
    • 8 weeks of short term disability leave paid at 100%
    • 4 weeks of paid parental leave paid at 100%
  • Paternity Leave (4 weeks at 100% pay)

Financial Benefits

• 401k Retirement plan and company paid match
• Life Insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (FSA)
• Short Term Disability (company paid)
• Long Term Disability

Work-Life Balance

• Competitive time‑off policies
• Tuition Reimbursement

The salary range for this position is estimated in good faith to be $95,000-$140,000. The specific offer will depend on the candidate's qualifications, experience and other job‑related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.

This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants!

EOE/Minorities/Females/Vet/Disability

Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.