Senior ServiceNow Administrator

Modine Manufacturing Company; Northern (KY); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Day One

Employee Assistance Program

Maternity Leave

Short term disability

Paid parental leave

Paternity Leave

401k matching

Life Insurance

Health Savings Account

Job summary

Modine Manufacturing Company seeks a Senior ServiceNow Administrator to lead end-to-end administration, strategic direction, and continuous improvement of the ServiceNow platform. Focus areas include ITSM, CMDB, discovery, and a strong automation-first culture.

The role requires ownership of platform roadmap, governance, and integration with AD/Entra ID and HRIS systems (Workday, UKG). Remote work is supported, with CSA certification required or in place.

Qualifications

• Proven ServiceNow Administrator experience with CMDB, discovery, service mapping, and data modeling.
• Hands-on with core ITSM modules (Incident, Problem, Change, etc.).
• Experience with ServiceNow integrations including AD/Entra ID and HRIS platforms; REST/SOAP APIs.
• Experience shaping platform strategy and roadmap for ServiceNow.
• Remote-work capable with strong communication and collaboration skills; CSA is required; CIS-ITSM/CIS-Discovery desirable.

Responsibilities

• Develop and execute the strategic roadmap for the ServiceNow platform aligned with IT priorities.
• Own the ServiceNow instance health, security, and performance.
• Drive governance and best practices for development, testing, and deployment.

Skills

ServiceNow Administration

CMDB

ITSM

REST/SOAP APIs

Active Directory/Entra ID

HRIS integrations (Workday UKG)

Automation & Flow Designer

IntegrationHub

CSDM

CSA Certification

Job description

For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com .

Position Description

We are seeking a highly motivated and experienced Senior ServiceNow Administrator to join our growing IT team. In this role, you will be the primary owner of our ServiceNow platform, responsible for its end-to-end administration, strategic direction, and continuous improvement. This is a unique opportunity to shape our ServiceNow instance, with a heavy focus on building out our ITSM capabilities, establishing our Configuration Management Database (CMDB), and driving an automation-first culture. You will play a critical role in defining the platform’s roadmap, ensuring it aligns with our overall company and IT goals, and delivering a world-class service experience to our employees.

Key Responsibilities

• Develop and execute the strategic roadmap for the ServiceNow platform, aligning it with business objectives and IT priorities.
• Serve as the primary technical owner for the ServiceNow instance, responsible for its overall health, security, and performance.
• Drive platform governance, establishing best practices for development, testing, and deployment.

ITSM & CMDB

• Lead the administration and enhancement of core ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Spearhead the creation and management of our CMDB, including defining the Common Service Data Model (CSDM), establishing discovery processes, and ensuring data accuracy and integrity.
• Design and implement workflows and processes within ServiceNow to improve service delivery and operational efficiency.

Automation & Integration

• Champion an automation-first mindset, identifying opportunities to automate manual tasks and streamline processes using Flow Designer, IntegrationHub, and other platform capabilities.
• Lead the integration of ServiceNow with other key enterprise systems, including Active Directory (AD/Entra ID) for identity management and HRIS platforms (e.g., Workday, UKG) for automated employee lifecycle management.
• Develop and maintain integrations using REST/SOAP APIs to connect ServiceNow with various third-party tools and services.

Required Education & Qualifications

• Proven experience as a ServiceNow Administrator, with a deep understanding of the platform’s architecture and capabilities.
• Demonstrated expertise in implementing and managing a CMDB, including experience with discovery, service mapping, and data modeling.
• Strong hands-on experience with core ITSM modules (Incident, Problem, Change, etc.).
• Experience with ServiceNow integrations, including Active Directory/Entra ID and HRIS platforms, and proficiency with REST/SOAP APIs.
• Experience in driving the strategic direction and roadmap for the ServiceNow platform.
• Excellent problem-solving skills and the ability to work independently in a fully remote environment.
• Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.
• ServiceNow Certified System Administrator (CSA) is required.
• Certifications such as CIS-ITSM or CIS-Discovery are highly desirable.

Why Choose Modine?

• Day One
• Employee Assistance Program
• After 90 days of continuous employment
• Maternity Leave (12 weeks at 100% pay)
• 8 weeks of short term disability leave paid at 100%
• 4 weeks of paid parental leave paid at 100%
• Paternity Leave (4 weeks at 100% pay)
• 401k Retirement plan and company paid match
• Life Insurance
• Health Savings Account (HSA) with employer contribution

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.

The salary range for this position is estimated in good faith to be $95,000-$140,000. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.

This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.