Senior Service Technician

Cooperidge Consulting Firm

San Antonio (TX)

On-site

USD 85,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Competitive hourly wages

Comprehensive health, vision, and dental insurance

401(k) retirement plan with matching contributions

Paid time off

Opportunities for career growth

Job summary

A consulting firm is seeking a Service Manager to oversee field service operations and lead a team of technicians in Boerne, TX. The ideal candidate will have strong technical knowledge of water well systems and excellent organizational skills. Responsibilities include managing service operations and ensuring high-quality customer service. This full-time role offers competitive pay and comprehensive benefits.

Qualifications

3+ years of experience in service management or technician leadership.
Proven ability to manage field service teams.
Valid driver's license with a clean driving record.

Responsibilities

Oversee field service operations in Boerne, TX.
Lead a team of technicians and coordinate daily schedules.
Ensure high-quality customer service and troubleshoot issues.

Skills

Technical knowledge of water well systems

Organizational skills

Problem-solving skills

Communication skills

Bilingual English/Spanish

Tools

Scheduling/CRM software

FieldEdge

Job description

Cooperidge Consulting Firm is seeking a Service Manager. This is a hands-on leadership role responsible for overseeing field service operations in Boerne, TX. The Service Manager will lead a team of technicians, coordinate daily schedules, and ensure high-quality customer service and technical support. The ideal candidate will have strong technical knowledge of water well systems, excellent organizational skills, and the ability to thrive in a fast-paced, field-based environment.

Base pay range

$85,000.00/yr - $105,000.00/yr

Responsibilities

Serve as the primary contact for customers requiring service or installation support
Estimate labor and material needs for pump installations and repair projects
Dispatch and coordinate daily schedules for service technicians
Prioritize jobs and assign technicians based on skill and availability
Provide technical guidance and supervision throughout the workday
Monitor job progress and ensure timely, high-quality completion
Troubleshoot water well system issues remotely and on site
Maintain accurate records of service calls, job details, and parts usage
Participate in technician hiring, training, and evaluations
Oversee service trucks, support equipment, and inventory of parts/supplies
Ensure compliance with safety policies and regulations
Collaborate with drilling teams and office staff to align workflow and billing

Requirements

3+ years of experience in service management, dispatch, or technician leadership
Strong technical knowledge of residential and public water supply (PWS) well systems, including pumps, tanks, and controls
Proven ability to manage and support field service teams or construction crews
Excellent communication, problem-solving, and organizational skills
Valid driver's license with clean driving record
Ability to work outdoors in a construction environment, lift 50 lbs, and wear appropriate PPE
Familiarity with scheduling/CRM software (FieldEdge experience preferred)
TDLR Water Well Pump Installer and/or Driller license preferred
Bilingual English/Spanish a plus
Must have managed a fleet of 3+ trucks/technicians
Strong technical acumen in electrical and/or plumbing systems
Experience in B2C service environments with customer troubleshooting and business acumen