Field Service Technician

Smith Pump Company, Inc.; Waco (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Smith Pump Company, Inc. invites a skilled Field Service Tech to join our team in Texas. You will perform pump inspection, troubleshooting, startup and maintenance, and operate mobile service rigs to support water and wastewater systems.

The role requires hands-on expertise, ability to travel ~75% across the Texas market, and strong communication with customers and colleagues. Experience as a technician or mechanic is preferred, with CDL and pump-install certification advantageous.

Qualifications

• Experience as a service technician or mechanic.
• Understanding of water pumps, or electrical or mechanical equipment.
• Strong leadership, organizational, problem-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Ability to drive a commercial vehicle daily to job sites.
• Five years of pump field service experience (preferred).
• Certified Pump Installer by the Texas Department of Licensing and Regulation (preferred).
• Proficiency with Microsoft Office programs (preferred).
• Class A Commercial Driver's License (preferred).

Responsibilities

• Pump troubleshooting and diagnostics.
• Teardown, inspection, reporting, and repair of pumps in the shop.
• Maintenance and repair of tools and equipment.
• Ability to read, understand, and follow written and verbal instructions.

Skills

Field service

Pump systems knowledge

Troubleshooting

Communication

Customer service

Drive commercial vehicle

Education

Certified Pump Installer (Texas TDLR)

Class A CDL

Job description

Join Our Dynamic Team as a Field Service Tech at Smith Pump!

Are you ready to dive into an exciting career where every day brings new challenges and opportunities? Smith Pump is seeking a skilled and experienced Field Service Tech to join our dedicated team. If you have a passion for problem solving and don’t mind getting your hands dirty or being on the road this is the position for you.

Job Description

As a Field Service Tech at Smith Pump, you'll be at the forefront of pump inspection, troubleshooting and the operation of mobile pump service rig trucks. Your expertise will extend to, pump removal, installation, startup, and maintenance. Troubleshooting and ensuring the smooth operation of water and wastewater pumps will be your daily mission.

Travel

≈ 75% Get ready to hit the road! This role involves approximately 75% travel throughout the Texas market.

Position Requirements

Required

• Experience as a service technician and/or mechanic.
• Understanding of water pumps, or electrical or mechanical equipment.
• Strong leadership, organizational, problem-solving, and customer service skills.
• Excellent verbal and written communication skills.
• Ability to maintain positive relationships with both employees and customers.
• Ability to drive a commercial vehicle daily to job sites.

Preferred

• Five (5) years of experience in pump field service and/or pump service rig work.
• Certified Pump Installer by the Texas Department of Licensing and Regulation.
• Computer skills and proficiency with Microsoft Office programs.
• Class A Commercial Driver's License.

Duties and Responsibilities

• Pump troubleshooting and diagnostics.
• Teardown, inspection, reporting, and repair of pumps in the shop.
• Maintenance and repair of tools and equipment.
• Ability to read, understand, and follow written and verbal instructions.

Physical Demands

The Field Service Tech is physically demanding, requiring the ability to stand for most of the workday. Strength requirements include the ability to handle weights and forces of 100 lbs or more.

About Us

Join Our Team at Smith Pump Company, Inc. - A Legacy of Excellence Since 1962! At Smith Pump Company, Inc., we are not just a company; we are a legacy forged by Thomas G. Smith, P.E. in 1962. Over the years, we have evolved into a dynamic force, emerging as leaders in sales and service within the water, wastewater, and industrial markets. Our commitment to excellence is reflected in our robust team and the family‑like culture we foster.

Why Choose Smith Pump Company, Inc.?

• Legacy of Leadership: With decades of experience, we have established ourselves as pioneers in the industry, setting the standard for quality and service.
• Family‑Like Culture: We believe in creating a workplace that feels like family. Our team is not just a collection of employees; we are a close‑knit community, working together towards shared success.
• Expertise in Action: Our team is trained in the proper application of mechanical, electrical, and instrumentation equipment specifically tailored for the water, wastewater, and industrial markets.
• Service Excellence: Equipped with expertise and state‑of‑the‑art facilities, our service departments are ready to tackle any challenges they may encounter. Problem solving is our priority.

Our Mission

At Smith Pump Company, Inc., we are on a mission to provide superior customer service and deliver quality products. We achieve this by creating a rewarding work environment for our employees, fostering a culture of growth, collaboration, and innovation. Our commitment to exceptional service and product quality is the driving force behind our company's growth objectives.

Join Us in Shaping the Future!

If you are passionate about making a difference in the water, wastewater, and industrial sectors, we invite you to be a part of our journey. Smith Pump Company, Inc. is more than a workplace; it's a place where your skills, dedication, and aspirations find a home. Explore exciting career opportunities with us, where innovation meets tradition, and excellence is the norm. Join Smith Pump Company, Inc., and be a part of a legacy that continues to flow strong after six decades.