Senior Service Technician

Alliance Building Services; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

Alliance Building Services seeks a Senior Service Technician to install, service, and test advanced security systems in Manhattan, NY. You will manage CCTV and access control deployments, troubleshoot network-related issues, and coordinate with the Installation Services Manager.

Requires 2–3 years in security tech, familiarity with video, access control, intercom, and intrusion systems, and OSHA-40. A valid driver’s license and weekend/overtime availability are expected.

Qualifications

• Bachelor's or Technical Degree preferred
• Minimum of 2–3 years' experience in the security technology industry
• Strong knowledge of security concepts and platforms (Video, Access Control, Intercom, Intrusion)
• Able to test and service low-voltage systems and networking devices
• Willing to drive a company vehicle and travel to job sites
• OSHA-40 certification required

Responsibilities

• Install or service security systems including CCTV and access control.
• Test, adjust, and troubleshoot security systems and related hardware.
• Troubleshoot low-voltage continuity issues.
• Resolve firewall configurations and networking developments.
• Coordinate with client and Manager of Installation Services.
• Update CRM to document installation/service activities.
• Provide excellent customer service and time management.
• Possess a valid driver’s license and operate a company vehicle.

Skills

Install/Service security systems

Test/Troubleshoot security systems

Networking/Firewall configurations

Customer service & time management

CRM software documentation

Driver's license

Overtime weekends

OSHA 40

Education

High School Diploma or GED

Technical Degree

Tools

CRM software

Job description

Senior Service Technician(Alliance Security Technology)

Manhattan, NY, United States of America

$80,000.00 - $85,000.00

Overview

Alliance Building Services is one of New York City's most trusted and fastest-growing building services firms, backed by nearly 30 years of industry expertise. We are driven by a commitment to excellence, built on the pillars of professional integrity, responsive service, and a strong investment in our people. At Alliance, we believe in building lasting partnerships—not just with our clients, but with every member of our team. Our reputation for quality service and our rapid growth reflect the strength of that philosophy.

Join us and become part of a company where your contribution matters and growth is supported.

Job Skills / Requirements

Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician . The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security.

• Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems
• Test, adjust, and troubleshoot security systems and related equipment/hardware
• Ability to test and troubleshoot low-voltage continuity issues
• Resolve Firewall Configurations/Networking System Developments
• Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities
• Make recommendations for security system enhancements
• Act as liaison between client and Manager of Installation Services
• Assist the service department as needed
• Excellent Customer Service and Time Management Skills
• Update and manage CRM software to document installation/service activities
• Bachelor's or Technical Degree preferred
• Minimum of two (3) years' experience in the security technology industry
• Strong knowledge of security concepts and technology platforms; Video, Access Control, Intercom, Intrusion, Visitor Management, turnstiles, and network devices
• Successfully maintain certification training; AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye
• Strong fundamentals of networking technologies and Information Technology principles
• Flexible schedule and ability to work weekends and overtime
• OSHA 40 Required
• Possess a valid driver's license and be willing to drive a company-provided commercial vehicle. Will maintain vehicle at residence and commute to/from job locations

Hours: Monday to Friday | 8:30 AM - 5:30 PM

Education Requirements (All)

High School Diploma or GED
Technical Degree

Certification Requirements (All)

OSHA-40

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays