Senior Service Technician

Kyocera Mita America; New York (NY); On-site; USD 61,000 - 76,000; Full time

Job summary

A leading company in office solutions is seeking a Senior Service Technician to maintain copiers and digital printers through preventive maintenance and emergency repairs. You will play a crucial role in equipment performance and customer satisfaction, making a significant impact within the industry. Ideal candidates will have extensive mechanical and electrical support experience, strong troubleshooting abilities, and a passion for customer service.

Qualifications

• Minimum 5 years of mechanical and electrical support experience.
• Ability to install, diagnose, and troubleshoot network MFPs.
• Valid driver’s license with an excellent driving record.

Responsibilities

• Diagnose, repair, and maintain equipment to ensure optimal operation.
• Prioritize and accurately close service calls.
• Provide Level 1 connectivity support and customer training.

Skills

Mechanical support experience

Electrical support experience

Network connectivity skills

Electro-mechanical troubleshooting skills

Customer service skills

Education

Formal training on at least 10 models from any manufacturer

Completion of KDA online courses

Job description

Overview

When you join Kyocera Document Solutions America, Inc., you become part of an organization rooted in the philosophy of "doing what is right as a human being." Our employees are passionate about delivering best-in-class customer service through efficiency, accountability, and a sense of urgency, leveraging knowledge to drive change.

We are proud to be a Great Place to Work, a distinction earned in 2021 based on employee trust, pride, and camaraderie.

As a Senior Service Technician, your role involves maintaining optimal operation of copiers and digital printers through preventive maintenance and emergency repairs. You will install parts, maintenance kits, perform factory modifications, and make adjustments as directed by manufacturers.

This position offers a meaningful opportunity to challenge yourself, influence industry change, and be part of something impactful.

Responsibilities

• Diagnose, repair, and maintain equipment to ensure optimal operation at customer sites.
• Prioritize and accurately close service calls.
• Maintain equipment performance following manufacturer procedures.
• Report any poor or suspect machine performance to management.
• Manage and maintain an accurate inventory of parts.
• Stay current with new technology via manufacturer training and online courses.
• Assist fellow technicians with service calls.
• Provide Level 1 connectivity support and customer training to enhance productivity and reduce service tickets.
• Assist customers with loading paper, replacing toner, and other key-operator functions as needed.

Qualifications

• Minimum 5 years of mechanical and electrical support experience in the office product industry.
• Network connectivity skills for installations and customer support, including remote assistance.
• Formal training on at least 10 models from any manufacturer.
• Completion of at least 2 KDA online courses or connectivity courses.
• Strong electro-mechanical troubleshooting skills.
• Ability to install, diagnose, and troubleshoot network MFPs, including scanning capabilities.
• Ability to travel within the customer base.
• Ability to read and follow technical schematics and manuals.
• Maintain an 80% First Call Fix Rate.
• Valid driver’s license with an excellent driving record.
• Physical ability to bend and lift up to 50 pounds.
• Excellent customer service skills.

Preferred qualifications include additional industry certifications and advanced technical skills.

This description covers the primary duties and responsibilities. The company may assign additional tasks as needed.

Kyocera is committed to diversity and equal opportunity employment, welcoming applicants of all backgrounds.

The typical pay range for this role is $61,000 - $76,000 annually. Actual offers depend on experience, education, location, and other factors.