Senior Service Technician

ZipRecruiter; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading service company is seeking a 5-Star Service Technician to join its dynamic team. The role focuses on delivering outstanding customer service, performing warranty services in residential construction, and ensuring a rewarding experience for both customers and employees. We offer competitive compensation, growth opportunities, and a take-home company truck.

Benefits

Competitive Compensation

Health/Life Insurance

Paid Time Off

Growth Opportunities

Take Home Truck and Tools

Overtime Available

Qualifications

• Experience in remodeling, plumbing, and electrical tasks.
• Ability to adapt to changing workloads and take measurements.

Responsibilities

• Perform warranty services and interact with customers.
• Maintain punctuality for appointments and manage schedules.

Skills

Customer Service

Communication

Organizational Skills

Construction Knowledge

Flexibility

Education

5+ years in residential construction

2+ years of exterior home improvement experience

Job description

Job Description

We are seeking a motivated and skilled tradesman to be part of our 5-Star Service Team. If you have the skills and the ability to interact directly with customers and you want to earn and grow with a 34-year industry leader, this might be the last place you ever work!

For the past three decades, our success has been built sitting across the table from homeowners, focused on helping them get the most from their home and delivering on our promises to take care of their home and warranty their investment.

Our service-centric approach has - and continues to be - a key contributor to our phenomenal success.

We've received 22 Consumer's Choice Awards, the Remodeling Big 50 Award, and are BBB Accredited with an A+ rating. The fact that one of every four jobs we do is for a past customer is evidence of our focus on our client's satisfaction. We're seeking a technical and customer-service minded pro to join our growing, fun, and dynamic organization.

WORKING WITH IMPROVEIT CAN BE REWARDING:

• COMPETITIVE COMPENSATION- We take care of our people like we take care of our customers.
• HEALTH/LIFE INSURANCE- We offer competitive benefits. We want you to be protected.
• PAID TIME OFF- We encourage time off with your family.
• INCREDIBLE GROWTH OPPORTUNITY- We are experiencing exponential growth and we love to promote from within!
• TAKE HOMEcompanyTRUCKand Tools.
• Overtime Available

Position Overview

This position plays a key part in delivering on our promise of a 5-star experience and interacts directly with customers. The 5-Star Service Technician works in the field performing warranty services and occasionally obtaining measurements for new installations. It is important to be punctual for each appointment, aiming to complete two to four appointments per day on average.

Required Skills:

• General knowledge of residential construction and basic home improvement and maintenance.
• Ability to accurately take measurements and translate those into a variety of applications.
• Strong verbal communication skills (English literacy)
• Ability to work flexible shifts and adapt to changing workloads.
• Familiarity with iPad usage, mobile smartphones, and business/technology applications.
• Excellent Customer Service skills, with a focus on quality and results.
• Ability to maintain a preset schedule of job assignments.
• Well-organized and punctual for each appointment, without exception.
• Self-starter, efficient, productive, and works well with a team.
• Valid Driver’s License.

Qualifications/Education:

• 5+ years of experience in residential construction within the remodeling industry, including lite plumbing, electrical, and bathroom-related items.
• 2+ years of exterior residential home improvement experience.

If you are interested in a rewarding career with a fast-growing company, respond to this ad. We will reach out to you!

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