Senior Service Technician

Hawn Heating & Air Conditioning, Inc.; City of Rochester (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Service Technician to join their dynamic team in Rochester. This role involves performing a variety of HVACR servicing tasks, ensuring customer satisfaction through effective communication and technical expertise. The ideal candidate will have extensive experience in HVACR, a strong ability to diagnose issues, and a commitment to quality service. Join a company that values professional growth and offers a supportive environment for advancement. If you are passionate about HVACR and eager to make a difference, this opportunity is perfect for you.

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Free uniforms

Training & development

Opportunity for advancement

Competitive salary

Qualifications

• 5+ years of HVACR experience as a technician.
• High school graduate with post-secondary HVACR training.

Responsibilities

• Perform HVACR servicing for commercial and residential customers.
• Lead service teams and conduct quality control inspections.

Skills

HVACR experience

Customer communication

Sales techniques

Quality control inspections

Training and development

Education

High school diploma

Post-secondary HVACR program

Job description

Benefits:

1. 401(k) matching
2. Competitive salary
3. Dental insurance
4. Free uniforms
5. Health insurance
6. Opportunity for advancement
7. Paid time off
8. Training & development

The Senior Service Technician reports to the Service Manager and is responsible for performing a wide range of HVACR servicing jobs for commercial and residential customers.

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Hawn Heating & Air Conditioning, Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Hawn Heating & Air Conditioning, Inc. technicians, the Service Manager, Dispatcher, and the Parts Runners.

Representative duties include:

1. Assisting the Service Manager in the planning, organization, motivation, control, and coordination of human and other resources in support of departmental jobs, assignments, and sales.
2. Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
3. Performing special and complex service jobs without assistance, including periodic on-call duties, as required.
4. Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
5. Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
6. Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
7. Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
8. Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
9. Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
10. Performing related duties as directed by the Service Manager.

Job Qualifications:

1. High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
2. Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
3. Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial, and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
4. Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather found in (state).
5. Interest and initiative in maintaining and advancing HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
6. Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier.
7. Interest, initiative, and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
8. Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.