Senior Service Specialist

K2 Services; West Conshohocken (PA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Senior Service Specialist to deliver high-level administrative and operational support across client environments, ensuring outstanding service and client satisfaction. This on-site role covers mail, copy, print, hospitality, facilities, reception and office support operations.

The Senior Service Specialist serves as a key on-site resource, handling complex service requests, coordinating day-to-day operations and maintaining professionalism and efficiency in line

Qualifications

• High School Diploma or GED required.
• Minimum of 1-year professional level work experience in a production/office services setting.
• Experience in client service-oriented roles preferred.
• Proficient with Microsoft Office (Word/Outlook/Excel).
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move up to 40 lbs and carry 75 lbs.
• Ability to stand or sit for extended periods.

Responsibilities

• Hospitality Services: coordinate conference rooms, common areas, kitchens, and catering orders.
• AV Set-ups: check equipment before meetings and coordinate with help desk for troubleshooting.
• Floor Coordination: maintain copy rooms and stock supplies; basic daily maintenance.
• Copy Services: produce copy, print, and scan projects per instructions.
• Mail Services: prepare outgoing mail, labels, postage, sort and log packages.
• Facilities Services: assist with small moves, cleaning, and equipment concerns.
• Handle client complaints and complex service requests as they arise.
• Perform other duties as requested.

Skills

Multitasking

Attention to detail

Professionalism

Tact

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Job Description

The role of Senior Service Specialist at Opensity Solutions is responsible for delivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on-site resource, handling complex service requests, supporting day‑to‑day operations, and assisting with workflow coordination while maintaining professionalism, operational efficiency, and adherence to client standards

Essential Job Responsibilities

• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect all conference rooms and guest offices to ensure they are clean, stocked with supplies, and ready for use. Place catering orders for meetings and events. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Audio Visual (AV) Set-ups – Check AV set-ups in advance of meetings to ensure all equipment is working properly. Work with the help desk to troubleshoot technical issues.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Mail Services includes preparing outgoing packages, mailing labels, and applying metered postage to outgoing mail. Sorting, logging accountable packages, and distributing incoming mail
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
• Works independently on assigned production tasks
• Handles client complaints as they arise such as lost parcel, damaged packages, untimely deliveries and other similar situations
• Other duties as requested

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1-year professional level work experience in a production setting
• Previous experience in a client service-oriented field, preferably in a professional office services environment.
• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 20.00 USD per hour. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.