Senior Service & Sales Ambassador — Enrollment & Experience Lead

Secure Identity, LLC.; Columbus (OH); On-site; USD 28,654; Full time

Benefits offered by this job

Free CLEAR membership

401(k) Retirement Plan

10 company-paid holidays

Paid Time Off

Job summary

A leading service provider in Columbus, OH is seeking a Senior Service and Sales Representative to enhance customer experiences and drive membership enrollments. The role involves resolving inquiries, adhering to security protocols, and supporting team development. Applicants must possess strong communication skills, be at least 18 years old, and have a high school diploma. The position offers flexible shifts and rewarding benefits including a 401(k) plan and company-paid holidays.

Qualifications

• Must be 18 years of age or older.
• Open availability and flexibility is essential.
• Ability to stand for up to 8 hours per day.
• Completion of airport badging or government screening process is required.

Responsibilities

• Drive membership enrollments by engaging travelers.
• Balance high volume with quality customer experiences.
• Resolve traveler concerns in a timely manner.
• Adhere to security procedures consistently.
• Support training and development of team members.
• Troubleshoot technical issues effectively.

Skills

Strong communication skills

Ability to function autonomously

Detail-oriented execution

Demonstrated leadership

Self-motivated

Compliance with security guidelines

Education

High school diploma or GED equivalent

Job description

Address Columbus, OH, 43219, US

Compensation $22.50/hour

Industry Travel leisure and tourism

Description

The hourly rate for this role is 22.50. From 7/29/2026 until 10/29/2026 you will also receive a sign on bonus of $1,000*.

The CLEAR Senior Service and Sales Representative(Senior Ambassador)makes magic happen every day by creating frictionless experiences for our members.

What You'll Do

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
• Balance high volume with high-quality customer and member experiences
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.

What You're Great At

• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind.
• Strong communication skills and the ability to engage with customers, members, and teammates alike.
• Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
• Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.

Role Requirements

• You must be 18 years of age or older
• High school diploma or GED equivalent required
• Open availability and flexibility is a must – ability to work a variety of shifts
• Ability to stand for up to 8 hours per day
• Desire to grow into a management and/or leadership position
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.
• Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport. Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

How You'll Be Rewarded

• Free CLEAR membership for you + family/friends discounts
• 401(k) Retirement Plan, including a company match*
• 10 company-paid holidays (paid 1.5x if worked)
• Full-time team members also receive:
• Comprehensive Medical, Dental, and Vision Insurance
• Paid Time Off
• See more of our amazing benefits,including any eligibility or specific location offerings, HERE !

* Not available in Puerto Rico

*Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. Sign on bonuses are paid out if you are an active employee and in good standing on the payment date.

About CLEAR

Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic?CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

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