Senior Service Representative Urgent Care

AdventHealth; Wesley Chapel (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Plan

Career Development

Job summary

AdventHealth in Wesley Chapel, FL is hiring for a full-time, on-site role focused on patient registration and payer verification. You will collect demographic and insurance information, verify eligibility, and support accurate medical record preparation for each patient.

The position emphasizes strong communication, computer skills, and the ability to handle multiple tasks while delivering a positive patient experience. Prior customer service experience is preferred.

Qualifications

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.

Responsibilities

• Obtains client information for worker’s comp and corporate accounts, verifies authorization, and services requested.
• Verifies insurance eligibility and determines accurate up-front collection amounts.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Verifies diagnosis and procedural codes are entered into the EMR.
• Drives customer service initiatives by creating and owning the patient experience.

Skills

Verbal communication

Written communication

Computer literacy

Interpersonal skills

Education

High school diploma or equivalent

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1127 Bruce B Downs Blvd

City

Wesley Chapel

State

Florida

Postal Code

33544

Job Description

• Obtains client information for worker’s comp and corporate accounts, verifies authorization, and services requested.
• Verifies insurance eligibility and determines accurate up-front collection amounts.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR).
• Participates in departmental performance improvement initiatives.
• Other duties as assigned.
• Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drives customer service initiatives by creating and owning the patient experience.
• Answers telephone, responds to patient questions/concerns, and handles various job tasks simultaneously to ensure prompt and accurate resolution.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with patients or their guarantors to obtain demographic, employment, insurance, and current medical condition information for accurate registration.

Knowledge, Skills, And Abilities

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements
• Ability to operate a computer, copier, fax, and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to request and collect co-pays and outstanding balances

Education

• High School Grad or Equiv [Required]

Field Of Study

• in Business Administration Health Service Administration, Finance, Education or related field
• in Business Administration, Health Service Administration, Finance, or related field

Work Experience

• Previous customer service experience [Preferred]
• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Additional Information

• N/A

Licenses And Certifications

• Cardiopulmonary Resuscitation (CPR) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.