CAM Operations Specialist & Process Improvement

Gamma Phi Omega International; Minneapolis (MN); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

In-office collaboration

WFH one day per week

Job summary

Ameriprise Financial is seeking a Service Operations Specialist to provide SME guidance on CAM processes and to support client and advisor servicing. The role focuses on improving processing accuracy, efficiency, and customer experience while collaborating with stakeholders.

The position offers hybrid work arrangements with in-office collaboration expected and a path toward professional development within a large financial services company.

Qualifications

• Associates degree required as minimum.
• Bachelor's degree preferred for advanced qualifications.
• Experience in customer service environments and coaching roles is expected.

Responsibilities

• Serve as subject matter expert for CAM processes and initiatives.
• Provide operational support and issue resolution for complex servicing matters.
• Coach and develop associates to improve processing quality and efficiency.
• Participate in risk management, audits, and quality assurance activities.
• Support organizational changes and process improvement initiatives.

Skills

Customer service

Coaching

Analytical

Communication

Organizational skills

Education

Associates degree

Bachelor's degree

Job description

Ameriprise Financial is seeking a Service Operations Specialist to provide SME guidance on CAM processes and to support client and advisor servicing. The role focuses on improving processing accuracy, efficiency, and customer experience while collaborating with stakeholders.

The position offers hybrid work arrangements with in-office collaboration expected and a path toward professional development within a large financial services company.