Senior Service Manager – Heavy Equipment & Client Support

The Manitowoc Company; Kansas City (MO); On-site; USD 88,000 - 130,000; Full time

Benefits offered by this job

Benefits & 401(k)

Tuition reimbursement

Vacation & holidays

Parental leave

Job summary

The Manitowoc Company is seeking a Service Manager to lead all service operations at the Kansas City, MO branch, overseeing P&L, training, and safety compliance. The role reports to the Branch Manager and focuses on customer relations and service excellence.

Ideal candidates will have 5+ years in heavy construction equipment management, crane experience (mobile hydraulic and crawler cranes), and strong proficiency in MS Office.

Qualifications

• High School Diploma or GED required; Technical Degree preferred.
• Minimum of five (5) years experience in heavy construction equipment management or product support.
• Experience with mobile hydraulic and crawler cranes; Manitowoc, National and Grove crane brands is beneficial.
• Familiarity with scheduling and expediting the turnaround of a rental fleet is preferred.
• Exceptional customer service and organizational skills.
• Proficiency in Microsoft Office Suite.
• Minimal travel required.

Responsibilities

• Ensure superior aftermarket service and support for parts, technical service, and related customer requirements.
• Provide skilled technical employees to assist customers in solving field problems involving installation, operation, repair or machine modification and related parts and warranty support.
• Negotiate warranty settlements and administer product warranty program.
• Coordinate and administer Service Bulletins and Product Improvement Programs.
• Interpret and investigate customer inquiries for parts, service and warranty problems.
• Maintain supplier relations pertaining to parts, service and warranty. Coordinate efforts with sales & marketing staff.
• Responsible for growth & development of product support business including reimbursable service work.
• Participate in long range business planning activities.
• Other duties as assigned.

Skills

Heavy equipment management

Customer service

Organizational skills

Communication

MS Office

Education

High School Diploma or GED

Technical/Trade degree preferred

Tools

Microsoft Office Suite

Job description

The Manitowoc Company is seeking a Service Manager to lead all service operations at the Kansas City, MO branch, overseeing P&L, training, and safety compliance. The role reports to the Branch Manager and focuses on customer relations and service excellence.

Ideal candidates will have 5+ years in heavy construction equipment management, crane experience (mobile hydraulic and crawler cranes), and strong proficiency in MS Office.