Senior Service Line Operations Leader

Hospital for Special Surgery; New York, Northern (NY, KY); Hybrid; USD 86,000 - 131,000; Full time

Job summary

Hospital for Special Surgery in New York, NY, seeks a Business Operations Manager for Service Lines to strengthen administrative leadership and office operations. This role emphasizes quality, patient experience, and collaboration across departments.

The position requires a bachelor’s degree with 4+ years in a hospital setting; a master’s degree is preferred. Strong communication, scheduling, and data-driven decision making are essential for success.

Qualifications

• Bachelor degree required.
• Master degree preferred.
• 4+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA).

Responsibilities

• Coordinate Service Line and Office Manager meetings, agendas, and follow-ups.
• Oversee academic calendars, call schedules, and resident/fellow/attending assignments.
• Serve as liaison between service leadership, hospital administration, and other departments.
• Monitor daily operations for compliance, quality, and patient experience.
• Prepare reports, presentations, and analyses on performance, budget, and service outcomes.

Skills

Communication

Leadership

Project management

Strategic thinking

Relationship building

Time management

Education

Bachelor's degree required

Master's degree preferred

Tools

MS Office

Visio

Project

Word

Excel

Outlook

PowerPoint

Job description

Hospital for Special Surgery in New York, NY, seeks a Business Operations Manager for Service Lines to strengthen administrative leadership and office operations. This role emphasizes quality, patient experience, and collaboration across departments.

The position requires a bachelor’s degree with 4+ years in a hospital setting; a master’s degree is preferred. Strong communication, scheduling, and data-driven decision making are essential for success.