Senior Service & Installation Technician

United-Security-Inc; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Training and Career Development

Medical, dental and 401(k) retirement

DailyPay: get paid today

Job summary

United Security Inc. is seeking a Senior Technician in Boston, MA to lead integrated security system design, field installation, and client-focused technical delivery.

You will coordinate with the Technology Solutions Manager, oversee subcontractors, and ensure end-to-end integration of access control, VMS/CCTV, and intrusion platforms. The role emphasizes design leadership, site assessments, and hands-on deployment, with a strong focus on compliance, documentation, and customer satisfaction.

Qualifications

• Experience designing integrated security systems.
• Ability to translate client requirements into buildable designs.

Responsibilities

• Lead technical design for integrated security systems — device selection, system architecture, network topology (to the rack), head-end layout, and pathway planning.
• Validate design assumptions, labor estimates, and equipment lists during estimating and proposal development; support Sales & Marketing.
• Conduct site walks and security technology assessments as technical lead with client involvement.
• Ensure subcontracted scopes are identified and covered in quotes and scopes of work.
• Program, configure, and commission access control, VMS/CCTV, intercom, and intrusion platforms; validate end-to-end functionality.
• Own final testing, punch-list resolution, and client training; assist with closeout documentation.
• Maintain manufacturer certifications on core platforms; collaborate with cybersecurity partners.
• Coordinate execution with Technology Solutions Manager and SVP of Operations.
• Provide technical direction and quality oversight to in-house technicians and subcontractor crews.

Skills

Security design

Team leadership

Field installation

VMS/CCTV systems

Cybersecurity awareness

Tools

VMS/CCTV tools

Access control software

Networking hardware

Job description

Boston, MA, United States of America

$100,000.00 - $120,000.00

Overview

We service our clients best when we serve our employees first

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Texas. The last 5 years our revenue has grown by 140%! As a result of our incredible success, our goal is to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!

Job Skills / Requirements

Key Responsibilities

In partnership with the Technology Solutions Manager; design standards and major design decisions overseen by the SVP of Operations.

• Lead technical design for integrated security systems — device selection, system architecture, network topology (to the rack), head-end layout, and pathway planning — translating client requirements and site surveys into buildable designs, drawings, and bills of material.
• Validate design assumptions, labor estimates, and equipment lists during estimating and proposal development, supporting the Technology Solutions Manager and the Sales & Marketing Team.
• Conduct site walks and security technology assessments as technical lead, jointly with the Technology Solutions Manager where client-facing.
• Ensure subcontracted scopes — such as fiber and other specialty infrastructure — are identified and fully covered in quotes and subcontractor scopes of work; these scopes are performed by subcontractors, not self-performed.
• Program, configure, and commission access control, VMS/CCTV, intercom, and intrusion platforms, including cross-platform integration, and validate end-to-end functionality.
• Own final testing, punch-list resolution, client training, and as-built/closeout documentation, in partnership with the Technology Solutions Manager on service handoff.
• Maintain manufacturer certifications on USI’s core platforms, including firmware and cybersecurity hardening practices collaborating with cybersecurity partners.

Field Execution & Project Collaboration

In partnership with the Technology Solutions Manager; operational risks and change-order conditions escalated to the SVP of Operations.

• Execute assigned scopes of work in the field to design documents, code requirements, and USI quality standards, coordinating daily with the Technology Solutions Manager on sequencing, staffing, material readiness, and schedule.
• Provide technical direction and quality oversight to in-house technicians and subcontractor crews, verifying work-in-place against scope and supporting change-order pricing and client walk-throughs.

Service & Support

• Serve as senior escalation resource for complex service calls — hardware, software, network (to the rack), and integration issues — through resolution.
• Ensure recurring service teams inherit complete documentation, credentials, and configuration records at closeout, supporting USI’s target of 100% client retention.

Team Development & Knowledge Transfer

• Mentor and train technicians on installation, programming, and commissioning; document configurations and repeatable procedures to reduce single-point-of-failure risk.

Compliance & Professionalism

• Maintain 100% compliance with multi-state licensing, permitting, and code requirements (CT, NY, NJ, MA, RI); keep accurate records of work, time, and materials; care for assigned equipment, tools, and vehicle.
• Communicate proactively with internal stakeholders, subcontractors, and clients, adapting technical detail to the audience.

Technology Solutions Manager: day-to-day partner across all key items — design, estimating, field execution, and closeout. The two roles operate as one delivery team, not separate tracks.

SVP of Operations: direct reporting line; approves designs and standards, resolves operational and resource escalations, and reviews change-order conditions.

Sales & Marketing Team: partners on estimating, proposals, and client-facing assessments; the Senior Technician provides technical validation supporting sales pursuits and cross-selling of converged offerings.

Additional Information / Benefits

Benefits include, but not limited to:

• Competitive pay
• Recognition and Reward Programs
• Training and Career Development Opportunities
• Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
• Proud Partner of DailyPay: work today, get paid today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Benefits: Medical Insurance, Life Insurance, Dental Insurance