Shift Supervisor - North End

United-Security-Inc; Boston (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401(k) Retirement Plan

DailyPay

Job summary

United Security Inc. is seeking a vigilant Security Officer to protect hotel guests, staff, and property in our Boston area operations. This role requires strong observation skills, calmness under pressure, and discreet handling of incidents.

You'll patrol premises, monitor CCTV and alarms, respond to emergencies, and coordinate with local services while maintaining professional standards and excellent guest service.

Qualifications

• High School Diploma required.
• Prior security experience preferred.
• Ability to monitor CCTV and access control.
• Strong observation and communication skills.
• Able to stand/walk for long periods.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Patrol hotel premises to deter threats.
• Monitor CCTV, fire alarms, and access control.
• Respond to emergencies and incidents.
• Control access to restricted areas.
• Enforce hotel rules professionally.
• Write incident reports.
• Assist guests and employees with safety concerns.
• Coordinate with local emergency services when needed.
• Investigate property damage or theft.
• Support crowd control during events.
• Ensure compliance with safety procedures.

Skills

Security experience

Computer literacy

Microsoft Office

Written & verbal communication

Organization skills

Multi-tasking

Independent work

Calm under pressure

Physical fitness

Night/weekend availability

Education

High School Diploma

Job description

We service our clients best when we serve our employees first

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Texas. The last 5 years our revenue has grown by 140%! As a result of our incredible success, our goal is to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!

Job Skills / Requirements

Sunday - Thursday 3p-11p

Friday - Saturday 3p-11p

We are seeking a vigilant, professional, and customer-focused Security Officer to join our team. The Security Officer is responsible for ensuring the safety and security of hotel guests, staff, and property. This role requires strong observation skills, a calm demeanor under pressure, and the ability to handle situations discreetly and effectively.

Responsibilities include:

• Patrol hotel premises (including lobby, guest floors, public areas and back-of-house) regularly to maintain a visible presence and deter security threats.
• Monitor security systems including CCTV, fire alarms, and access control systems.
• Respond promptly to emergencies, alarms, and incidents such as disturbances, theft, medical emergencies, or fire.
• Assist in controlling access to restricted areas and ensuring only authorized personnel are admitted.
• Enforce hotel rules and policies professionally and respectfully.
• Write clear, detailed reports on incidents, patrols, and daily activities.
• Assist guests and employees with safety-related issues or concerns.
• Coordinate with local emergency services (fire, police, ambulance) when needed.
• Conduct investigations into property damage, theft, or other suspicious activity.
• Support crowd control during events or high‑occupancy periods.
• Ensure compliance with safety and health procedures in accordance with company policies and legal requirements.

QUALIFICATIONS AND SKILLS:

• Proven security experience preferred
• Computer Literacy, minimum 2 years experience working with integrated security systems, and advanced skill level with Microsoft Office
• Problem solving abilities, and excellent written and verbal communication
• Excellent Organizational Skills and able to multi-task projects
• Exceptional organizational and listening skills
• Ability to work independently, with limited supervision.
• Ability to remain calm and act quickly in emergency situations.
• Physically fit and able to stand/walk for long periods and respond rapidly when needed.
• Flexible schedule, including availability for night shifts, weekends, and holidays.

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits include, but not limited to:

• Competitive pay
• Recognition and Reward Programs
• Training and Career Development Opportunities
• Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
• Proud Partner of DailyPay: work today, get paid today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays