Senior Service, Field Engineer

Carrier; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Carrier, located in Charlotte, NC, seeks a technically skilled individual for HVAC systems maintenance. The role includes preventive maintenance, installation, and diagnostics of complex building systems, ensuring high customer satisfaction.

The ideal candidate has at least 3 years in the HVAC controls industry, strong skills in WebCTRL and TCP/IP networks, and a commitment to safety and excellence. Join Carrier to make a meaningful impact in sustainable building solutions.

Qualifications

• Minimum of 3 years of experience in HVAC controls industry.
• 1+ years’ experience with complex HVAC system logic.
• Ability to read Architectural, Mechanical, and Electrical blueprints.

Responsibilities

• Conduct preventive maintenance and troubleshooting of building systems.
• Ensure high levels of customer satisfaction.
• Perform diagnostics and repairs on control systems.

Skills

HVAC controls industry experience

WebCTRL software proficiency

TCP/IP networks knowledge

Microsoft Office Suite

Education

High School Diploma or GED

Bachelor’s degree in a relevant field

Tools

WebCTRL

Automated Logic Controls

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Principal Responsibilities

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and troubleshooting of very complex building systems. Recognized as a technical leader, coach and mentor in the local office. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Provides consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers. With a high level of complete technical competence, mentors lesser experienced team members.

Essential Functions

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative consult on facility performance. Keeps customer informed of the nature of service we are onsite to perform.
• Communicates outstanding issues and recommends through field quotes system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Actively participates with service account manager and sales team to engineer and estimate solutions.
• Actively works with sales and account team to consistently transform agreement base to higher level outcome and technology-based offerings.
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to service account manager.
• Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner. Acts to provide feedback on team assignments, skill certifications and learning recommendations as required.
• Performs diagnostics and repairs to complex control systems. Knowledge of multiple manufacturers controls systems and ability to test and write modifications in multiple languages of systems software.
• Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Actively participates in leadership learning path and practices leadership skills while mentoring, performing group training, performance review input or other leader development assignments.
• Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.
• Local escalation point for technical issues. May coach and resolve issues either on site or through remote coaching.
• Completes all job required documentation on‑time including time sheets, expense reports, posting of work orders, on‑site documentation and project status reports in accordance with company policy as required.
• Performs other duties as assigned.

Required Qualifications

• High School Diploma or GED.
• 3+ years’ experience in the HVAC controls industry.
• 1+ years’ experience creating, downloading, and troubleshooting complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.
• 1+ years’ experience working with TCP/IP networks including wireless technology design and troubleshooting.
• 1+ years’ experience with computers, including the Microsoft Office Suite (Word, PowerPoint, and Excel)
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Ability to travel in excess of 20% of typical workweek, including air travel, overnight hotel stays, and unexpected travel as well as participate in rotating on call schedule.
• Be open to work a rotating, on-call schedule

Preferred Qualifications

• Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Electronics, or IT.
• Field experience and a complete understanding of the installation and operation of Automated Logic Controls and knowledge and understanding of third party control systems and integrations.
• Experience with Automated Logic and Phoenix software to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.