Master Field Service Technician

Carrier; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Carrier is seeking a Master Field Technician in Aftermarket and Service, based in Virginia, Minnesota. This role involves conducting equipment inspection, ensuring proper functioning, and performing on-site maintenance and repairs. The technician will work independently and focus on maintaining high customer satisfaction while adhering to safety standards.

Qualified applicants should have 6+ years of HVAC Controls experience and a valid driver’s license. This role includes opportunities for training in automation technologies and requires effective problem-solving skills.

Qualifications

• 6+ years’ experience in the HVAC Controls Industry.
• Valid Driver’s License required.

Responsibilities

• Start up and commission customer systems utilizing DDC technology.
• Ensure high levels of customer satisfaction through communication.
• Perform system maintenance according to established practices.
• Manage work efficiently to meet customer satisfaction.
• Provide training to customers on control systems operations.

Skills

Time management

Problem-solving

Attention to detail

Education

High school diploma or GED

Tools

WebCtrl

SiteBuilder

ViewBuilder

LogicBuilder

InterOp 3.02

Alert

Draw

EDB

Eikon

Supervision

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This position is for a Master Field Technician in Aftermarket and Service who is under minimal supervision and works more independently. Conducts and/or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning. Responsible for on-site preventative maintenance, routine repair, and calibration after installation. Solves highly complex problems and serves as a resource on varied tasks.

Key Responsibilities

• Start up, commission, re-commission customer systems that utilize DDC technology
• Ensures high levels of customer satisfaction. Meets regularly with customer’s representative to become familiar with the operation of the customer facility. Keeps customers informed of the nature of service we are onsite to perform
• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
• Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Works with a service account manager to engineer and estimate solutions
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations, and field hardware. Maintains feedback on equipment scheduling and modifications needed to service account manager
• Manages assigned work to meet professional execution of time and customer satisfaction.
• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager, and service project managers to coordinate activities as required in a professional manner.
• May provide training to customers on their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Follows established learning path and conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines. Completes certifications as required by the company
• Completes all job required documentation on time including time sheets, expense reports, posting of work orders, on-site documentation, and project status reports in accordance with company policy as required

Required Qualifications

• High school diploma or GED
• 6+ years’ experience in the HVAC Controls Industry
• Valid Driver’s License

Preferred Qualifications

• Ability to communicate and resolve problems effectively. Excellent time management, attention to detail, and follow-through.
• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Some experience with Automated Logic to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, and Supervision.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.