Controls Service Field Engineer

Carrier; Wisconsin; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Carrier is hiring a Controls Service Field Engineer to advance ALC's Aftermarket Services in Wisconsin. The role involves solving complex problems, training less experienced engineers, and serving as a technical expert.

The successful candidate will have a high school diploma, relevant experience, and must be capable of using lift equipment safely. Strong communication skills and a customer-focused mindset are essential for success in this role.

Join Carrier's diverse workforce and contribute to innovative climate and energy solutions!

Qualifications

• High School Diploma or GED.
• 4+ years of experience in Building Automation, HVAC, or technical field.
• Valid Driver’s License and can be insurable by the company.

Responsibilities

• Provide site-specific training to owners/operators.
• Provide solutions to complex system problems.
• Perform system maintenance on field controllers, servers and workstations.

Job description

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role

As a Controls Service Field Engineer, you will help advance ALC’s business through helping expand our Aftermarket Services on advanced systems. We are looking for a team member who is self‑motivated, detail oriented, customer focused, and acts as a role model for other field engineers. You will work to solve complex problems, lead the training of less experienced Field Service Engineers, and serve as a contact in the field as a product and technical expert.

Key Responsibilities

• Provide site‑specific training to owners/operators on the complete system.

• Provide solutions to complex system problems and lead others on how to resolve problems.

• Local contact for technical issues, may coach and resolve issues either on site or through remote coaching.

• Perform system maintenance on field controllers, servers and workstations and field hardware.

• Communicate issues and recommend system enhancements, upgrades, and/or repairs.

• Maintains feedback of equipment scheduling and modifications needed.

• Manage assigned work to exceed customer’s time and quality expectations.

• Communicate and document the status and details of the project with the customer.

• Provide site‑specific training to owners/operators on the upgrades/service.

Required Qualifications

• High School Diploma or GED.

• 4+ years of experience in Building Automation, HVAC, or technical field.

• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.

• Valid and current Driver’s License and can be insurable by the company’s insurance.

Preferred Qualifications

• Bachelor’s degree, Associate Degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.

• Proficient with advanced building automation software, such as WebCTRL, and installing building automation controls.

• Ability to navigate and integrate into a variety of building automation systems.

• Expert with TCP/IP networks including wireless technology.

• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.

• Ability to communicate technical information to a non‑technical audience.

• Excellent communication skills as well as the ability to work well in a team environment.

• Proficient with Microsoft 365 applications.

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