Senior Service Engineer IS - ENDPOINT ENG, Hybrid

Providence; Lubbock (TX); Hybrid; USD 63,000 - 110,000; Full time

Job summary

Providence is seeking a Print Administrator to oversee enterprise print services, including print servers, VPSX, and endpoint configurations. You will ensure secure, reliable operations and support Azure Print Services and related deployments.

Candidates should have VPSX/Azure-hosted printer experience, automation skills, and strong collaboration across IT teams. This hybrid role is open to candidates within the regional footprint near Lubbock, TX.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5 years related experience with VPSX or Azure-hosted print servers.
• Experience in automation for deployment, recovery, or manual processes.
• Experience with n-tier solutions and resilience modeling.

Responsibilities

• Manage and maintain enterprise print servers and services (Windows Print Servers, VPSX).
• Coordinate and execute print server migrations and printer fleet transitions.
• Lead and participate in weekly operational meetings and cross-team sessions.
• Collaborate with Endpoint Services, VDI Ops, and vendors to support deployments like IGEL OS for Windows 11 VDI.
• Troubleshoot and resolve escalated print-related issues with minimal end-user impact.
• Document and maintain print infrastructure standards, configurations, and procedures.

Skills

Print management

VPSX experience

Windows Print Server

Azure Portal

Azure DevOps

Troubleshooting

Cross-functional collaboration

Education

Bachelor's Degree in Computer Engineering / Computer Science

Tools

Epic print servers

Job description

Description

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e, g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization. This role also includes a depth knowledge of Epic Print Servers and the infrastructure supporting it.

Description

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e, g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization. This role also includes a depth knowledge of Epic Print Servers and the infrastructure supporting it.

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e, g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and the supporting infrastructure.

Key Responsibilities

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (e, g., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check-ins, and Xerox/Providence Leadership meetings.
• Collaborate with cross-functional teams (e, g., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print-related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross-training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure DevOps for task tracking, automation, and deployment of print-related services and scripts.
• Support integration of cloud-based print solutions with on‑premise infrastructure.

Essential Skills

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure DevOps for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non-technical teams.

This position works Hybrid and is open to candidates who reside within 65 miles of:

• Anchorage, AK
• Seattle, WA
• Redmond, WA
• Renton, WA
• Portland, OR
• Irvine, CA
• Lubbock, TX
• Levelland, TX
• Plainview, TX

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience
• 5 years related experience with VPSX print management system or Azure‑hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n‑tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications

• Proven experience in enterprise print management and administration.
• Epic print server experience

Salary Range by Location

AK: Anchorage: Min: $61.31, Max: $104.39

California: All Southern California - Except Bakersfield: Min: $63.91, Max: $108.82.

Oregon: Portland Service Area: Min: $61.31, Max: $104.39

Texas: Min: $46.76, Max: $79.62

Washington: Western: Min: $63.91, Max: $108.82

Why Join Providence

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Applications in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About The Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS ESI ENDPOINT ENG

Address: WA Redmond 17425 NE Union Hill Rd

Work Location: Redmond Junction At Bear Creek

Workplace Type: Hybrid

Pay Range: $See Posting - $See Posting

These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.