Senior Service Engineer IS - ENDPOINT ENG, Hybrid

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); Hybrid; USD 84,033 - 150,158; Full time

Job summary

Providence is seeking a Print Administrator to oversee enterprise print services, including VPSX and Azure-based infrastructure. The role emphasizes reliability, security, and cross-functional collaboration across Endpoint Services, VDI Ops, and vendor partners.

The position supports hybrid work and requires a Bachelor's degree in a technical field and 5 years of VPSX/Azure print server experience, with strong troubleshooting and deployment automation skills.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 5 years related experience with VPSX or Azure-hosted print servers.
• Automation experience in deployment/recovery processes.
• Experience with n-tier solutions.
• Resilience modeling and outage simulation experience.
• Ability to translate requirements into service architecture and drive QoS.

Responsibilities

• Manage and maintain enterprise print servers and services (Windows Print Servers, VPSX).
• Coordinate print server migrations and printer fleet transitions.
• Lead and participate in weekly operational meetings and cross-functional projects.
• Collaborate with Endpoint Services, VDI Ops, and vendors for deployments like IGEL OS on Windows 11 VDI.
• Troubleshoot and resolve escalated print issues with minimal user disruption.
• Document and maintain print infrastructure standards and procedures.
• Provide cross-training sessions on IGEL/VPSX and related tools.
• Administer and monitor Azure Print Services and Azure Portal configurations.
• Utilize Azure DevOps for task tracking, automation, and deployments.
• Support cloud-based print solutions integrated with on-premise infra.

Skills

Print management

Azure DevOps

Troubleshooting

Backlog management

Stakeholder collaboration

Education

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering

Tools

VPSX

Epic Print Server

Windows Print Server

Job description

Description

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization. This role also includes a depth knowledge of Epic Print Servers and the infrastructure supporting it.

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and the supporting infrastructure.

Key Responsibilities:

+ Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.

+ Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).

+ Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check-ins, and Xerox/Providence Leadership meetings.

+ Collaborate with cross-functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.

+ Troubleshoot and resolve escalated print-related issues, ensuring minimal disruption to end users.

+ Document and maintain print infrastructure standards, configurations, and procedures.

+ Provide cross-training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.

+ Administer and monitor Azure Print Services and related configurations through the Azure Portal.

+ Utilize Azure DevOps for task tracking, automation, and deployment of print-related services and scripts.

+ Support integration of cloud-based print solutions with on-premise infrastructure.

Essential Skills:

+ Proven experience in enterprise print management and administration.

+ Familiarity with VPSX, Epic, and Windows Print Server environments.

+ Experience with Azure Portal and Azure Print Services.

+ Working knowledge of Azure DevOps for managing tasks and deployments.

+ Strong troubleshooting skills and experience with issue escalation workflows.

+ Excellent communication and collaboration skills across technical and non-technical teams.

This position works Hybrid and is open to candidates who reside within 65 miles of:

+ Anchorage, AK

+ Seattle, WA

+ Redmond, WA

+ Renton, WA

+ Portland, OR

+ Irvine, CA

+ Lubbock, TX

+ Levelland, TX

+ Plainview, TX

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

+ Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience

+ 5 years related experience with VPSX print management system or Azure-hosted print servers.

+ Experience in automation, specifically related to deployment, recovery, or other manual processes.

+ Experience with n-tier solutions.

+ Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

+ Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

+ Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

+ Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

+ Proven experience in enterprise print management and administration.

+ Epic print server experience

Salary Range by Location:

AK: Anchorage: Min: $61.31, Max: $104.39

California: All Southern California - Except Bakersfield: Min: $38.56, Max: $61.

Oregon: Portland Service Area: Min: $61.31, Max: $104.39

Texas: Min: $46.76, Max: $79.62

Washington: Western: Min: $63.91, Max: $108.82

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizat